eBay

waterangel_01 · ‎03-20-2017

What do I do if I suspect an item or multiple items I won and paid for are fakes?

The sellers are not responding to messages and not shipping items.

aubreyclay56 · ‎03-20-2017

Need more info,you suspect??have you received the item or items??Did it come from china??Is it gold or silver??If you answer yess to any of these questions its a possibility??

@waterangel_01 wrote:
What do I do if I suspect an item or multiple items I won and paid for are fakes?

The sellers are not responding to messages and not shipping items.

momcqueen · ‎03-21-2017

If you haven't received them, open an Item Not Received (INR) case in the Resolution Centre.

If you have and they are not absolutely NOT legit, open a Significantly Not As Described (SNAD) case in the Resolution Centre.

The first step is to always Contact Your Seller but if that has not worked, go straight to a case. Escalate it as soon as is possible.

Don't accept an offer to replace from the seller. Unless you have a previous relationship with the seller and the item can be delivered with tracking within a week to 10 days, it often does not end well. Take your refund and try again.