Hello there fellow Power Sellers. I have some advice-do not allow your account to be suspended! It is an absolute nightmare. Please note that I am not a bitter person and I really do love selling on eBay. This isn't an attempt to portray eBay in a negative light-I'm simply looking for any chance of getting my listings back and giving all you other sellers a heads up. Here is the email that I've sent to eBay in hopes of clearing up this fiasco:
Good day,
My eBay user ID is envirosponsible. I'm a Power Seller, and I won second place in last year's eBay Canadian Entrepreneur of the Year Award. Since then I've had interviews on AM1010, CTV and Metro. I'm currently opening a retail establishment that will have an eBay drop off. My success can be attributed to my dedication to customer satisfaction and the power of eBay.
Over a year ago I experimented with opening a second eBay account, envirosponsible_industrial. I found the second account to be time consuming and decided to stop using it. I contacted eBay and asked to close the account. I was told that closing the account wouldn't be necessary, that if I simply stopped using it the account would lapse. I had been using a free Selling Manager feature with the second account, and unbeknownst to me, the fees for the manager that I thought were free were actually accruing each month. I received several emails telling me that I had an outstanding fee. I replied, explaining that I had tried to cancel the account and would like to discuss the matter. I received several "canned" email responses (which I recognized very well since I had worked at WebHelp previously) stating the same message again and again. I asked that someone call me to discuss the matter since emails were clearly not working. After some months and many canned emails had passed, I gave up on trying to explain the situation and allowed the account to remain dormant and unpaid.
I thought the matter had gone away until last week when I tried to log into user ID envirosponsible and received a notice that my account had been suspended. After many trying emails I was able to pay the outstanding $13.74 and finally had envirosponsible reinstated, only to learn that all of my over 1600 listings were now gone. I called the Power Seller number several times to see what had happened to the listings. I was told that the listings were gone and there was nothing I could do to get them back. I asked for a solution, to speak with someone who would care about my predicament. All I received was "that's what happens when an account is suspended," and "we don't have supervisors".
This has been a very frustrating experience, and I'm ready to throw in the towel. I can't believe that not one person at eBay would care that they traded a one-time payment of $13.74 for the over $600 I was paying eBay each month. Yes, my account was reinstated, but what about my over 1600 listings? I worked on those listings for months!
Please offer me a solution, or at least tell me that my listings are ABSOLUTELY irretrievable. If I can't have my listings reinstated I may not continue selling on eBay-which would be a terrible disappointment for me as I truly love the experience.
Chad Pescod
envirosponsible
