First
You can put whatever you like in your Terms of Sale, but if you take Paypal you make refunds.
Once the IMEI has been processed (marked as shipped) there is absolutely no cancellations allowed.I am making this notice to protect my self against unreasonable claims.
Nope not enforceable.
And likely a reason that your unhappy customers don't go to eBay, where they may think they would not be able to dispute their transaction.
Then
EBay only allows 30 days after the delivery for a dispute. Some customers may find that too short.
And
You are actually better off with a Paypal dispute, since eBay requires the seller to pay for return of the item, while PP makes returns (with confirmation of delivery) on the buyer.
It also occurs to me that by picturing a phone in your listing, some of your buyers may think they are buying a phone.
And I am guessing you are not selling a physical thing but a digital download (or something techie like that)?
Digital sales are handled quite differently than physical ones.
Since you already have one neg from an unhappy customer and are complaining about others, I suggest you take a look at your Seller Account, especially the accumulating Defects from those Disputes.
EBay closes down sellers who lose Disputes. Including ones through PP where they have to give up their fees.
They also close down sellers who include their own websites in their Terms of Sale. Promoting off-eBay sales is definitely not allowed.
Every buyer who can't read my listing then starts complaining
Maybe you should make your listing less complicated?
The Description is not the place for instructions on use.
Remember that many, perhaps most, of your customers are shopping on their phones. Can they even read all that text?
Have your listing read by someone who uses a phone the way most people drive a car. Perhaps your grandmother, if she isn't a systems analyst or technical writer.
And listen to her advice.
