Even if you win the case, you will not see the money for 21 days after your customer has paid. The 21 Day Hold applies to ALL new sellers and is meant as a method of controlling fraud.
One of those frauds was taking the money and sending nothing. Which is not your situation, but your customer seems to think it is.
As stated, unless you used Expedited parcel (and you get a 20-25% discount on PO counter prices for this service if you print the label through Paypal), you will not be able to prove delivery. No Confirmed Delivery? PP will refund the customer.
So.
You have to work with the customer. Keep everything polite and professional. Give the customer, through the Dispute, the date of shipment and the shipping label invoice number (whatever the service—we are stroking egos here). While PP does not accept proof of shipping, it does comfort a nervous customer.
Tell the customer that it normally takes 10 business days for items to cross the border and be delivered. Give that date. Tell the customer that if the item is not delivered by that date, you will refund in full. (I know, I know.) but that you would appreciate having the refund refunded when the item arrives.
Vent here. But keep all your communications with the customer cool and calm.
Oh and don’t say anything about your disabilities. He doesn’t care and probably would think it is further proof of a scam. Do however draw attention to that banner on the FB page about storm warnings from the US weather service and the possible impact on deliveries.
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