Would you ship airmail for $11.75 or Expedited-USA for between $12 and $15 ?

[aabros]

I have a big dilemma here and I really hope you can help me out here.

I was wondering if I should ship all my jerseys (all under 1kg but some valued up to $150 USD) airmail for $11.75 or Expedited-USA for between $12 and $15 ?

I need to see the delivery standards, and which one is "faster" and "safer".

I have had more than 5 cases of delayed or "lost" or "not received" parcels since Dec. 1st.

Thanks for your help guys
Anthony

[ospreylinks]

I had a claim not on an expedited item with tracking number, but I never request signatures.... the person handling the claim said I should be requesting signatures, to which I replied, if it is a requirement for insurance (which it is not) then it should be automatic like UPS or others, and not an add on with an add-on charge.

I have had to supply invoices, they have contacted consignees, I have had claims paid where they have paid for the goods, but not refunded for the postage paid....I have had a couple of claims handled extremely fast and a couple that took months to resolve.

Seems it just depends on the claims clerk assigned to your claim will determine how it is handled.

Jeff

[aabros]

Ben;

Yes we did file 3 or 4 claims in late January, for parcels shipped in early December, still not received (as of today, Feb 15th).

You have been lucky - that's great! B-)

Anthony

[ospreylinks]

That should read "on an expedited item with tracking number"

Jeff

[aabros]

You cannot have a signature option for expedited USA parcels, but you can have one for an extra $1 or something within Canada...

[akide]

thanks for the replies.. great to hear that there has been success with claims..

[aabros]

There has definately been.

[ospreylinks]

Re post 23... yes I know, but why should I pay an extra $1.00 for signature....

Jeff

[aabros]

26: I don't know why! It's a crazy surcharge. UPS wants $2.20 CDN per parcel for a signature. I offer it free of charge to my customer and I charge $14.99 USD for shipping, insure, signature required and tracking # emailed.