I have a potential customer who has sent me a few messages wanting a deal on one or more of my journals, and a deal on shipping. I explained that I don't reduce shipping, and that it appears higher as it costs more for us to ship in Canada, and I already offer a combined shipping rate. I told her that in circumstances where someone wants to order many journals (such as brides who want to order a large quantity), that I can set up a custom auction for them with a discount. I've had a few communications with her, and I think she has said 3x about (item or shipping) being pricey or expensive.
So, she told me what items she wants. Only 2 journals. Then again in the email she comments on the pricey thing. So, now I'm just irritated. I honestly do not mind someone who contacts me for a discount on a large # of items, and have had very positive experiences. But this customer is being picky and cheap. How do you guys handle "hard to please" customers? This person reminds me of the person who was cheap on shipping, so opted for surface (which I prefer NOT to offer, and she knew why), then gave me a neutral feedback due to the slow shipping (?!?!)
From my experience, those customers who want a deal are the hard ones to please. One thing I learned from being forced to raise my prices, is that those who VALUE the products, VALUE the products, and will pay the price without complaint. I have 100% positive feedback, and I don't want to risk selling to someone who isn't going to be happy or who is going to complain.
Thoughts?