Most of the guys in Utah speak English as a first language. They work roughly 8 to 6 Monday to Friday. Everything else goes to the Philippines.
All the phone support clerks work from a script.
None of them have ever heard of Canada.
Well, actually, a lot of the Philippinas have, since they have cousins here. (My niece is Philippina. She's sponsored many relatives every one a benefit to Canada.)
You might find your best help either from fellow members here or on the Wednesday lunch hour discussions with eBay staff.