Hello 'mimzy',
<<an item whose tracking is not shown as received is allowed to go into archive status>>
Items in your Purchase History are placed in the archives after 60 days, no exceptions.
This is because ebay believes all items should be delivered within 45 days, and all transactions
completely settled and concluded to both parties 'satisfaction' within 60 days, - hence after that
time you can no longer leave feedback.
The transactional reality may be different for many many people, but ebay is big and we are
small. Read the message boards, -- the number of rules and policies that ebay users believe
are wholly misguided, . . .
<<It's still a LIVE ... order!>>
Aahh, but in whose opinion?
According to ebay, it seems you should have pursued a refund by day 45, or in your case, filed
your chargeback. . . . Why not do that now?
Based on that seller's feedback, it would appear the seller ships partial orders. The cynic in me
suspects that the tracking number for the first half shows "Delivered" by way of thwarting a
'Not Received' claim, even though you only got half what you paid for.
As 'dennis' says, by this late date it is not likely anything is going to show up. Hence my conviction
that you ought to go to your regular email, find the receipts you got when you paid, and with those
in front of you, along with your card statement, call the 1-800 number for your card company and
ask to do a chargeback because you did not get your full order.
Transaction details are things like the date you paid, the amount, the item number (in brackets beside
the title), and the seller's ID. These are all still available in your archives. The receipts from your
regular email can still be printed off.
<<the second tracking number dating only from March 18... and not yet received>>
And this is coming up from the US? It absolutely should have been here by now if it was indeed mailed
on March 18. I suppose there is always a scintilla of a chance it will arrive in the next few days, but
as the seller knew when she offered you that second 'tracking' number that you would be unable to do
anything about it, I simply do not believe anything was ever sent.
<<I went from eBay screen to PP and paid with CC via PayPal but not logged into my PP acct. A card not reg'd in PayPal.>>
Also known as a straight credit card purchase.
Fine, ... great even. Because it is the credit card which offers the chargeback option. Why not call your
card's Customer Service line and inquire. The worst thing they'll say is 'no'.
Even if they do say 'no', -- all that would mean is you have therefore lost your money.
Well, I promise that if you don't call about it, you will most certainly have lost your money.
<<My post here was lamenting that a transaction which is not satisfactorily resolved should not be archived since we still need to access the information. We still have a tracking # which was associated to the purchase not yet showing 'delivered'.>>
Right. But the way ebay works, - like it or not, - is that when you receive a partial order you must opt
for a refund on the difference and not ever be lulled by promises of replacement items.
Particularly as others have left that seller negs because they only got partial orders. That's your first
clue. Were you hoping to be the exception?
Your second clue is a seller who does not respond to messages.
After all, whilst YOU may feel that the order is not yet resolved, I am pretty confident your seller
believes it is, . . . most "satisfactorily" indeed.
I urge you most strenuously to try to get that money back. Cards also have deadlines, so don't dawdle.
Good luck.
. My post here was lamenting that a transaction which is not satisfactorily resolved should not be archived since we still need to access the information. We still have a tracking # which was associated to the purchase not yet showing 'delivered'.
