To make it clear, I've never returned anything from ebay so I dont know how the process is supposed to work. I bought 1 naked3 palletes, because they said it was authentic, and i want to return them because they are dupes. I asked for a return and they said they will accept it through email, but not through accepting the refund request I put into ebay. They said they "don't know how". Is this normal, do I get refund approval through the email service and not the "refund request" I opened on the items. They told me through email where to send the items back too, but I dont feel comfortable sending it there unless I know this is how the returning process works. Any advice would be greatly appreciated, thanks.