time limit for feedback

[dianek953]

Why is there a time limit to respond to negative feedback?  I didn't know there was bad feedback left for me and now it is too late for me to show my response that the buyer did not look at the full set of pictures to know exactly what he was paying for.  Is there any way to insert my reply at this point so other buyers know the full story?

[dianek953]

I just wanted to add he even said oops my bad for not looking at all the pictures. I even gave him a partial refund. Is there any way Ebay can do something? My %100 rating is ruined thru no fault of my own and a reckless buyer.

[toby_le_pue · Accepted solution]

You can do a follow up feedback to the feedback that was left for you

http://pages.ebay.ca/help/feedback/respond.html

[femmefan1946]

Remember that future customers will read your response and judge you more than your unhappy customer.

Keep your Response calm and factual. " No contact before neg left. Refunds on return available.'  Makes you look helpful and her grouchy.

[dianek953]

Thank you you're wonderful!! I was stressing about this and now the full facts are posted.

[toby_le_pue]

You can contact the buyer and ask them if would consider

revising the negative feedback they left you.

Read this link on how to do it.

http://pages.ebay.ca/help/feedback/questions/remove.html