The Ebay website has terrible, poorly designed customer service contact. There is no option for the issue I am experiencing to get into contact with anyone via e-mail, phone, or other. I am being sent in a circle of links which is incredibly frustrating, and disappointing.
Background: I purchased an item as a guest buyer. I was informed I would be able to track a shipment as a guest, using the e-mail confirmations sent to me. Indeed I received an e-mail when my item was shipped with a big blue button saying "track your order". But I cannot get anywhere with this button as it simply brings me to a page where I cannot go any further into the website without "logging in". If I make an account, I cannot use that account to track this particular package because I did not originally use that account to purchase the item.
This is not the most frustrating part. Where I become upset is that in trying to trouble shoot this issue, I am sent on a roundabout search through the "customer service" section of the website which will not give me a phone number to call, but instead sends me in a continuous circle of links which are absolutely no help.
Disappointed, Ebay. I will not be purchasing through this site again if this is how you handle your customer service.
