I have been on eBay for 20 years, buying and selling. I have 100% positive feedback, and have never once had a problem. Until this year.
This year, I have issues with several sellers - items not shipped, problems with returns. The eBay make-right process is slow and cumbersome, involving multiple steps, repeated actions from me, and considerable delay. (I contrast this with Amazon returns - a few clicks, and I have a return label and a refund. No muss, no fuss.) The ecosystem seems to be infested with people trying to make a million drop shipping from Amazon.
It is getting to the point where I am leery about buying on eBay except for one-of-a-kind items (e.g. vintage auto parts). For any current, branded article, Amazon looks safer.
My question to the community is this: Is my (admittedly anecdotal) experience the general experience, or have I just hit a string of bad sellers? Why does eBay not make returns/refunds more painless?
