06-29-2017 08:08 PM
06-29-2017 09:13 PM
even if the seller stated "No returns"?
In my opinion, that statement is a strong indication that any complaint to the seller will not go well.
However, No Returns does not mean No Refunds.
First contact the seller and tell him the cards are not in the condition he stated and you want to return them for a full refund.
Ask him for return postage.
You'll need this, especially if he is not in Canada.
https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1
Choose a service that gives Confirmation of Delivery.
If he refuses, go to the Resolution Centre at the bottom of this page.
Open an Item Not As Described dispute.
Skip the part about contacting the seller, you've already done that.
Ask eBay to step in and escalate to a Claim.
He will be told to send you return postage (or a Return ShippingLabel if youare both in Canada). He can do this through Paypal's Send Money.
When you get the return postage, ship.
When the Claim shows the cards received, you will be refunded.
And in future, skip any seller who thinks he doesn't need to stand behind his product. It will not go well.
06-29-2017 11:05 PM
06-30-2017 08:29 AM - edited 06-30-2017 08:31 AM
Open an Item Not As Described case. The seller will have to pay for Return postage with tracking. Be aware, however, that you will have to return the entire lot and not just the ones you don't like. Or rather, that don't meet the mint criteria. As both a buyer and seller, I avoid the term 'mint' because only about five percent of people seem to realize the extent to which it means.
06-30-2017 08:38 AM
06-30-2017 11:29 AM - edited 06-30-2017 11:29 AM
If your seller was an occasional one, he might have just copied someone else's listing with their 'mint' headline and didn't think about it. That's not your problem, however, and if you paid for 'mint' items then you have every reason to expect 'mint' items. After your return (with tracking!) for refund, your seller will have learned the hard way how and when to use the word 'mint'.