beware false warranty claims

[peteyork]

I purchased a nexbox from ebay store because they offered 6 month warranty on it. The power supple died on it around 2 months and I have contacted seller several times. The refuse to honor the warranty and also will not even respond to my emails so beware when dealing with this company.

[momcqueen]

Open an Item Not As Described case via Paypal. You will have to return the item with tracking at your own cost but once you do, you get your money back. If the item is good for nothing as it is, you've nothing to lose. Except return postage. 

[femmefan1946 · Accepted solution]

Basically unless the  seller is an authorized dealer for the manufacturer, no online warranty is worth diddley.

From the maker's point of view, he has no papertrail to tell him how the product was handled between the factory and the sale.

The item may be perfect, or a gift, or liquidated after a fire or flood*, or refurbished, or an opened return with parts missing.

And the eBay/online seller may be knowledgeable and able to help or just a guy who bought a pallet of stuff at an insurance auction.

If you have a warranty claim, yes, the first stop is the seller.

But then, as mjwl says, go to eBay/Paypal with the problem.

After the eBay deadline of 30 days from delivery, it will be PP who allow 180 days from purchase, but that is offset since they require that the buyer return the item with proof of delivery to the seller before refunding.

The PP Resolution Centre is at the top of your PP account page under Tools.

(The first suggestion is to Contact the Seller. You already did that.)