seller wants to replace but then dispute time limit will pass

I bought a wireless network card but what I received was a lower model.

The seller changed the current ad to say the lower model.

The seller offered to send me another one but I have my doubts it'll be the higher model.

If I accept this, the time limit for getting a refund will pass.

It is from China and I doubt the seller even has the higher model.

 

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seller wants to replace but then dispute time limit will pass

You want a refund.

You can always buy again if you want a replacement (and restart buyer protection).

Message 2 of 8
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seller wants to replace but then dispute time limit will pass

I agree with Dennis. Start a Not As Described case through the return process. You want a refund, not a replacement (which can always be bought later).

Message 3 of 8
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seller wants to replace but then dispute time limit will pass

mcrlmn
Community Member

As advised,  you only want a refund.
Do not accept a replacement.

Open an 'I received an item that does not match the seller's description.' claim.
Go to the Resolution Centre and follow the directions.

Message 4 of 8
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seller wants to replace but then dispute time limit will pass

REFUND

REFUND

REFUND

 

NO

 

REPLACEMENT odds are it will never come...

Message 5 of 8
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seller wants to replace but then dispute time limit will pass

There is no reason to believe the replacement will be any better than the original.

Get a refund.

If you are still happy with the seller, you can try buying again, hoping that this time he will send you what you purchased.

 

BTW- remember that Paypal allows you 180 days from Payment for Disputing transactions.

But go for the refund.

Message 6 of 8
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seller wants to replace but then dispute time limit will pass

"Paypal allows you 180 days from Payment for Disputing transactions"


Keeping in mind, eBay requires the seller to pay for tracked return of the not as described purchase, whereas PayPay requires the buyer to pay for tracked return of the item to the seller.

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seller wants to replace but then dispute time limit will pass

@mcrlmn 

 

Absolutely.

Because of this, PP should always be the second choice for a Not As Described dispute.

 

Because cards vary in their policies and because many sellers foolishly do not back their PP accounts with a credit card, those remain the last choice if available. And every card seems to have a different chargeback policy.

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