I did not return my money yet

[sung1927]

Dear Sir or Madam.

How are you?

I got some problem. 

Last Christmas season, I ordered 

" 10.1 " 4G LTE Tablet

It was amazing price, just around $50, but

I realized that is just Keyboard, not device.

so I contacted seller immediately, I send the 

message, Please cancel my order, it was my mistake. 

I sent this message within 10 min after ordered.

But they answer me that keyboard was sent already. 

Can you imagine? they sent it within 10 min after ordered?

Anyway seller said, when I got a parcel, I can return it

and they will return my money. 

So I sent back that parcel, it was taken around one month. 

Delivery one month, return one month.....

After 2 and half months later,

this seller suggested me, they want to send the real device,

instead of return my money.  yap that is real good suggestion. 

so I said Yes~ Thanks. 

But... That it.... 

I have been waited more than 35 day again.

But my post box is still empty and they did not

return my money also. 

I contacted them several time but they said 

just wait wait wait. 

Please solve this long term problem. 

have a nice day 

[femmefan1946 · Accepted solution]

This is a member to member advice Board.

We are not eBay staff.

 You bought a keyboard before Christmas.

You tried to cancel it 10 minutes later by contacting the seller.

He refused to cancel because the purchase had been mailed.

As you suspected he lied.

The keyboard  arrived about one month later and you paid to return it .

Okay. First mistake.

You have 30 days from delivery, which was relatively prompt, to open a Dispute in the Resolution Centre.

Since this was a  Buyer Remorse dispute (You did not understand what you were ordering) you are required to pay* for the return shipping.

But you did not open a formal Dispute.

About a month and a half later (mid-February?) the seller told you he had sent a replacement.

You waited, which was your second mistake.

He lied.

He has not sent a replacement and believes you don't know how to force him to repay you.

Because you are past the deadline for an eBay dispute, you will have to go to your Paypal account.

The PP Resolution Centre is at the top of your PP account page under Tools.

Open a Not As Described dispute.

Ignore the suggestion that you Contact the Seller. He will lie.

Escalate to a Claim. Tell Paypal in the Dispute the tracking number of the return package.

If you did not use a tracked service, you will lose the dispute.

If the tracking shows the keyboard has been returned to the liar seller, you will be refunded.

With Paypal, the buyer must pay for the return shipping and you will not get that refunded.

You have 180 days from payment to open a Dispute with Paypal. Do that now.

*In some cases, eBay will force the seller to pay for return shipping. I hope you never need to use that information.

[sung1927 · Accepted solution]

Thank you so much. it is really helpful for me