seller hasnt accepted the return request on ebay, only through email, is this normal?

[alissa.mac]

To make it clear, I've never returned anything from ebay so I dont know how the process is supposed to work. I bought 1 naked3 palletes, because they said it was authentic, and i want to return them because they are dupes. I asked for a return and they said they will accept it through email, but not through accepting the refund request I put into ebay. They said they "don't know how". Is this normal, do I get refund approval through the email service and not the "refund request" I opened on the items. They told me through email where to send the items back too, but I dont feel comfortable sending it there unless I know this is how the returning process works. Any advice would be greatly appreciated, thanks.

[mg152]

Do everything through the resolution center or you won't be covered.
If they don't reply, ask eBay to escalate the claim in your favor. You'll likely get a refund w/o a return.

[alissa.mac]

They emailed me and said they would accept the return, but they didn't officially accept the return on the "return request" I made, do they need to accept it? They told me over email where to send it and they said they'd refund me when they get it

[alissa.mac]

I also told them I wouldn't mail it until they accepted it through the "return request" I put in through ebay and they never responded (I sent the email Friday)