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Hi everyone -
Apologies for being absent yesterday (and throughout the rest of today as well) - I've come down with a summer cold and am going to spend most of today sleeping.
Tomorrow we will be joined by a payments expert to address your questions - please leave them below!
As a reminder: they cannot address account specific concerns, so they may ask you to request a call back from a payments trained teammate.
See you then!
Tyler
Thanks for getting your questions submitted for the payments team! I've blocked the chat from further replies to make sure that our expert has time to review and address them all. You will start seeing replies from them later today!
@kawartha-ephemera wrote:
My account was activated April 19th.
In the beginning I felt that Transaction Details information was presented in a clear and concise manner, it was quite well done imo.
However, during the last two months the messaging has been updated multiple times, the formerly clear and concise messaging has been substantially lost in the process.
Example 1.
Total fees (VAT) Many sellers, in particular newly activated sellers will be confused by this language. A large majority of the general population in Canada understands little to nothing of VAT matters, some will inevitably read "VAT" and jump to erroneous conclusions.
Now, I assume the use of Total fees (VAT) is an attempt to point out that the Total fees amount includes VAT. For clarity, it would be far better to delete the (VAT) language, there is already a separate VAT line provided in Fee Details that makes it clear that the Total includes VAT.
I respectfully suggest that whenever a Total fees amount appears on any Payments page DO NOT append (VAT) to it, simply state Total fees , if it is thought necessary to highlight that the Total fees amount includes VAT add one of those little round info icons for the user to click on.
Example 2.
Special Promotion line in Fee Details
I cannot remember now the exact language employed here before it was changed but the gist of it was that the line referred solely to the Top Rated Seller Discount. The language and it's meaning was crystal clear then, this is not the case today.
Now that it's been changed to Special Promotion I can only assume the amount shown on this line includes the TRS discount plus any other special promo savings that may apply. Stating the obvious here, but I would not describe the TRS discount as being a special promotion.
The TRS discount amount is currently still being shown on this line, will savings resulting from special promotions also be shown here? If they are, will those be presented on a separate line, or lumped together with the TRS discount?
I've included a couple of marked-up screenshots for illustration purposes.
Thanks for this detail and input @kawartha-ephemera - I'm glad you've shared this, I'll be able to take this back to the product team and help them understand where we can make things simpler for you in the future.
@pjcdn2005 wrote:
When going to the 'wallet' link that @regs43 provided and click on add payment options, it shows 3 options.
https://ppcapp.ebay.ca/myppc/wallet/list
Will the store fees or other selling fees automatically be billed to the credit card or will they only be billed if there is not enough in pending payments?
What about shipping fees? Currently there is no option as to where to direct the label fees..it simply says that we will be billed later.
Hi @pjcdn2005 - this is a bit of a tricky one. I'm working with the shipping team to better understand why you don't see the option to use pending funds for labels. I'm hopeful that we'll see that change in the future.
Other eBay selling fees and expenses are collected from funds prior to payout. If your funds are not sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account).
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