@mjwl2006 wrote:
'Free Shipping' is a filter option along the side. If Best Match search results were to change, I'd like to see a default to Canada Only with everyone else after the break like More Items From International Sellers. I expect that suggestion to go over like a lead balloon.
As to my own Weekly Chat questions, I hardly know where to begin.
Seriously.
1. Ten Best Offers now? When does this take actual effect on ebay Canada? And has ebay fixed the glitch where setting a new handling time resets all Auto-Decline and Auto-Accept amounts? I reported that glitch last summer. Because Best Offer was a colossal time-waster with only three offers, with ten it will be atrocious. I intend to use auto-amounts to their fullest potential but I cannot revise 1,000 listings every month if I have to shift a handling time to address vacation time. Or other unforeseen problems like postal delays that affect delivery times. Et cetera.
2. And using precisely what criteria will ebay decide to arbitrarily end listings now? Please bear in mind I am looking for a precise answer to this question. Words cannot express how annoyed I am with this sudden change.
3. Regarding ebay's decision to steal photographs from its sellers for the Product Catalogue, to whom can I lodge a complaint about this. Again, name and address. Send me a message to me privately if you must.
4. With a Summer Seller Update released only a few weeks ago, who at ebay thought these three significant changes did not warrant mentioning in the Summer Seller Update? It seems very sneaky and underhanded to me and when even I start to sing along with the 'this place sucks' chorus, I think you need to know we have a problem.
Thank you.
Hi @momcqueen,
Great feedback on all of the points you raised in this post. I appreciate that you are willing to give this sort of feedback and constructive criticism in here.
For point 4), we do try to bundle announcements into Seller Releases as much as possible, but given that efforts are always on-going, sometimes things slip through the cracks. Your concerns on all three points have been flagged as a major concern for sellers in many channels on both sides of the border. Photo sharing was communicated in the previous Seller Releases, but as you suggested, the other two changes should have been better communicated with sellers.
Specific to point 1) about the glitch on handling time resetting Auto-Decline and Auto-Accept, let me take that offline and come back to you with the status of that bug. I will also express your feedback, and that of other sellers on both the Canadian and US boards. I will follow up when I have a response.
For point 2) the concerns have already been passed up to Senior Management at eBay and actions are underway to determine what the plan is for communication / policy on this kind of a change in the future.
For point 3) about who to contact re: photo use in the catalog, I will find out the best contact details through which to voice your concern and send them to you by direct message.
Hope this helps.
@mjwl2006 wrote:
Do these qualify as 'stale' listings that will arbitrarily be ended? Note that contrary to instructions, 'revising' the listing does not make this 'note' disappear. I tried that already.
Hi @momcqueen,
From my understanding, the process to end 'stale listings' (as you called them) was a one-time change and has actually ended, so these listings you posted should be fine. Per my previous post, I will take this one offline to confirm and get back to you.
@brettjet38 wrote:
When our Buyers cannot request a total for combined shipping and get the following wonderful message, they simply empty the shopping cart, like I have done myself and shop off site or on Social Media or not at all.
The shopping cart has never worked and still does not correctly, so please stop trying to say it does, it does not.
This is why OUR Buyers are paying for one item at a time, and we are being charged excess fees, another long term ebay screw up.
As for your endless "Workarounds" !
No Thanks!
I do not pay a Service provider for
"WORKAROUNDS"
@qottie wrote:
Hello everyone,
Opening up the thread for our Weekly Chat Session for May 31, 2017. This thread will be open until tomorrow, so please post any questions or subjects for which you would like eBay support.
Speak to you tomorrow!
eBay is suppose to be an INTERNATIONAL shopping site and the most BASIC "tool" the Shopping Cart still is not working correctly and the result is that Buyers are paying for items one at a time and WE the SELLERS are getting feeBayed AGAIN!
Hi brettjet38
If you'd like your buyers to be able to combine items and pay individually, you can actually do that by setting up a combined shipping rule. You can do this in My eBay, on either eBay.ca or eBay.com, in the site preferences section. Rules you set up on eBay.ca will apply to listings you create on eBay.ca. If you list on eBay.com, you can also go to eBay.com and set up rules for your eBay.com listings there. You can even have different rules on both sites if you wish.
The shopping cart cannot combine items listed in different currencies, but if you've created an applicable combined shipping rule, your buyers will not have to request a total. They can simply checkout and purchase your items.
If you can make this approach work for you, then you won't have to manage shipping requests, and you won't lose potential buyers. These days, buyers expect to be able to checkout and purchase items straightaway, without contacting anyone.
If you aren't able to make this work, or you are already doing this and your buyers are still getting experiences like what you showed in your question, I'd love to get more details.
Thanks
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