You're trying to pay your monthly invoice?
It probably is fastest to talk to Customer Service, but do it during North American business hours.
The Phillippina staff are not bad, but they don't have the kind of authority that the Utah staff does. Although the Phillipinas do have more understandable accents and most actually do know where Canada is, if only because they have a cousin here.
You can switch your payment to Paypal, but I don't know how to do it since that is my default set up years ago with the card as backup.