w~~_7.JPG "pjcdn2005"){kind=avatar}
1 ACCEPTED SOLUTION
Accepted Solutions
What kind of return?
If it's a remorse return where the buyer pays return shipping then yes they are auto-approved.
For these returns eBay got tired of sellers who offered returns in their listings but then tried to add qualifiers when a buyer wanted to send something back.
Generally speaking original shipping is always refunded.
What kind of return?
If it's a remorse return where the buyer pays return shipping then yes they are auto-approved.
For these returns eBay got tired of sellers who offered returns in their listings but then tried to add qualifiers when a buyer wanted to send something back.
Generally speaking original shipping is always refunded.
If the buyer uses a freight forwarder, the Money Back Guarantee ends at the doorstep of the forwarder. This includes the Global Shipping Program.
Only partially true and dependent on the specifics. generally speaking with forwarded packages buyers lose INR rights and damage in transit claims. SNAD claims may still be an option for buyers.
For GSP shipments, sellers are immune to INR (presuming they get it to KY) and also for damage in transit BUT they have no immunity from SNAD.
The reasons are obvious at least to me although the few times this discussion on the US boards no one there seems to be willing to see the seller abuse that could be possible if buyers were completely unable to utilize the MBG.
Thanks for the tag @femmefan1946!
Hi @westernstargifts - you got great info from @recped about why this is happening (remorse reason within your return policy meaning the buyer would pay for return shipping).
Also want to clarify a few things about auto-acceptance (text wall incoming!):
Auto accept will occur when an eBay return label is available based on the item's weight, dimensions and the members location.
Returns meeting the following conditions will be auto accepted immediately following the buyer opening a request:
- The seller offers free returns
- The return was opened inside the sellers return policy
- Buyer paid shipping on remorse returns (set at the time of listing)
Also, Recped & @pjcdn2005 are correct when it comes to the GSP center and MBG claims.
I hope that helps clarify!
Hi @pjcdn2005 - no, all that info was specifically for Remorse returns, but there is some overlap between remorse and not as described.
For any auto-accept to be enabled, an eBay issued return label must be available based on the item's weight, dimensions and location.
For Not as Described returns (return reasons of Damaged or Missing Parts and Pieces), auto accept would happen under the following conditions, only if the seller does not respond to the request within the 3 business day time frame we allow prior to escalation:
- The return request is outside of a seller's stated return policy, but within the MBG time frame
- The seller requires an RMA (in this case the return is accepted, but the seller has 3 business days to provide the RMA and/or an alternate shipping label)
If a member fails to respond to a NAD return request after the 3 business days and either of those conditions are met we would auto-accept the return.
There are more specific caveats to the above, but most of them get very situation specific (for instance, if we have reason to believe a buyer has a history of abusing returns, a GSP or cross border trade situation, etc).
I hope that helps clarify things, but I realize that it can also be complicated. Let me know if you have any other questions!
@pjcdn2005 wrote:
Buyers remorse returns are accepted automatically if one of the criteria that you stated below is valid but not as described returns are automatically accepted only if a label can be printed? (which can't be done if seller is in Canada) Does that sound right?
Okay, I gave a bunch of info above, but then re-read your question, sorry to overinform!
Cross-border labels (US back to Canada) aren't supported by eBay labels at the moment, so you are correct that NAD returns would not be automatically accepted for members who shipped from CA to the US, even if all the other criteria were met.
Hi @westernstargifts - Your listings offer 30 day returns with 'buyer pays return shipping'. If a buyer selected a remorse return reason (wrong size/doesn't fit, don't want it any longer, etc) and the return was within your time frame we would automatically accept the return on your behalf because you wouldn't be responsible for issuing or paying for the label, and we'd expect you to accept the return anyway (since it's within your return policy).
If the return was opened for a not as described reason (arrived damaged, missing parts, etc) we'd allow 3 business days for you to resolve the situation, after which we may auto-accept and issue a return label if it met the criteria I outlined earlier.
Let me know if that helps clarify things! Also, if you do reply would you mind tagging me? That way I get the notification that you need help on this and I won't leave you hanging. 🙂
You can tag me by typing '@' and then my handle: tyler@ebay. If you do it right you should see my handle underlined and in blue. Thanks!
Hi @westernstargifts - thanks for the tag!
In a flat rate situation we'd use the same information/service info that was input when the listing was created.
If the item would need to be sent freight shipping, as an example, we wouldn't auto-accept because an eBay label won't cover something that heavy or large. Most of your items would qualify if they could be sent with Canada Post.
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