What items are eligible for eBay Authenticity Guarantee?
In Canada, eBay Authenticity Guarantee is currently available for sneakers and trading cards but the program will be expanded to other categories in the near future.
Some purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Authenticity Guarantee is not currently available to residents of Quebec.
Tip
Remember to choose the item condition that best matches the condition of your item. If the authenticator determines your item's condition doesn't match the item condition you provided in the listing, we'll refund the buyer and return the item to you.
How eBay Authenticity Guarantee works
If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.
Items included in the eBay Authenticity Guarantee program display a blue checkmark badge. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page.
When you make a sale, you have to send the item to the authenticator's address provided by eBay. Once the authenticator receives the item, the inspection is processed within 2 business days.
If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item passes inspection, it will be sent to the buyer with fast and secure delivery.
Returns with Authenticity Guarantee
If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. For full details, read our eBay Money Back Guarantee policy.
When the authenticator receives the item, they’ll verify that it’s in the same condition as when it was sent to the buyer and that it has the original packaging and accessories. If it passes inspection, it’ll be shipped back to you and we will give the buyer a full refund.
Frequently asked questions
Why can't I offer combined shipping?
Why can't I see the buyer's shipping address?
Can I include extra items in the box when I ship my sneakers?
Can I include extra items in the box when I ship my trading cards?
What if my item doesn't pass authentication, but I have evidence that confirms it's authentic?
How can buyers search for Authenticity Guarantee items?
