eBay

disneyfanfirst · ‎06-23-2019

Hi Folks,

I’ve had a weird situation happen over the last few days!

I had listed some Steelbooks for sale with free shipping.

Up until now, my sales were good and transactions went smoothly.

On Friday June 21st, a buyer from California paid via Buy-It-Now.

They then sent me numerous messages via the ebay message system.

One of the messages asked me The dimensions of the package I would be shipping to them.

The next thing, I get a message requesting that purchases this person has made from other ebayers in Canada be sent to me so that I can Free Ship all their items in one shipment!!!!!!

I’ve cancelled the transaction after consulting with eBay (their recommendation) the item was to have been shipped on Monday morning.

I was given a reference number and notes were made by eBay in regards to the cancellation.

Now I’m getting insulting messages from the buyer and I have a feeling that this will create a negative feedback for me

I’ve blocked the buyer (as did eBay) but they can still message me due to having a current transaction which has a “Contact Buyer” link

Is there anything else I can do?

This has been a nightmare transaction and I dread any more messages from the irate buyer ☹️

hlmacdon · ‎06-23-2019

The process to follow generally speaking is call in, get an SR# assigned to the transaction, cancel the transaction with the reason problem with buyer's address, then if negative feedback is left call into appeals and reference the SR# and ask for feedback removal and go from there. Bit of a weird one you had there to say the least.

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hlmacdon · ‎06-23-2019

The process to follow generally speaking is call in, get an SR# assigned to the transaction, cancel the transaction with the reason problem with buyer's address, then if negative feedback is left call into appeals and reference the SR# and ask for feedback removal and go from there. Bit of a weird one you had there to say the least.