Buyer made mistake when buying - do I have to refund shipping cost?

[kosmic64]

I had a buyer recently purchase a magazine form me. Cost was $10 + $8 (shipping).

Buyer opened a return request when she received it. Apparently, after receiveing the magazine she says that she relized that she purhcased the incorrect month/issue of the magazine that she wanted. She sent a separate message to me stating there was absolutely nothing wrong with the mag and thanked me for the great quick delivery/service. So basically she stated the error was entirely from her end.

I am OK with her returning the magazine for a refund of the item cost, but with this scenario where the error was admittedly all on her end, do I need to refund any shipping cost at all?

[byto253]

The buyer is on the hook for shipping both ways. But because it is a partial refund you will not have fees refunded. Not fair on the fees but the way it is.

[pjcdn2005]

I realize that fees are not credited on a partial refund however, if the buyer open a remorse return eBay does give the option of refunding in full or less the original shipping.  Since that is specified on the refund screen I think (but can't confirm) that fvf's are credited whichever choice the seller makes.

[femmefan1946]

If you are giving a partial refund, there is nothing that says you have to refund the entire selling price. You can reduce it by the amount of the fees that eBay still charges you.

[kosmic64]

Thanks to all for the input.