I spent a 1/2 hour on the phone with Paypal last night and the c/s rep was wonderful. He sent me a link to the Can Post site HS code page, stayed on with me while I tried putting in the code - I had already found it myself and tried it, but I changed browsers hoping that would help. It still would not work. That is because I was putting in the code as it appears in Can Post.
The Paypal rep told me that they had only been advised in the form a memo of this new requirement about an hour before I called so did not know what else to do at that point.
I called Canada Post this morning as soon as phone support opened and they were aware of the issue with the decimal/dot/period.
I didn't bother nattering at the rep......not her fault that whoever requested this change be made was incompetent. Customers received no notification that Canada Post was adding this requirement to shipping through Paypal, and obviously no one tried one out to verify that the process would work. Sloppy sloppy sloppy........ IMO Paypal should also have run a test when they made that feature live If they had then the error message would have told the user to leave out the dots.
I guess simple and logical only applies to the little guys........big companies just muddle along, screw up and don't give a rat's patootie as long as the problem affects someone else.
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