so where is the money? is it stuck in limbo while the confirmation is pending?
Look in your Paypal account.
If he has paid, the cleared payment will be there.
- You would not be able to access it for up to 21 days because you are a new seller, and new sellers make mistakes. This is a Buyer Protection.
Clearing the two banking systems takes a couple of days, but the payment would still say Pending ( hourglass icon) if it was paid, but has not cleared.
To complicate matters, if the buyer paid from his bank account, rather than a PP balance or a credit card, he sees the payment sent well before it clears.
And of course it is possible that he is trying to bully you into refunding a payment that does not exist.
Oh yes. Are you sure the email on the PP account is correct? He could have paid, but the money may be trying to find that nonexistant PP account. In which case your best bet is to apologize, ask him to cancel the PP payment, apologize again, tell him what happened and then apologize.
Did you formally cancel? Was the reason you gave Out Of Stock? In that case you also go a Defect on your selling account. This is Bad News.
