You could reach out to eBay on Facebook for help
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
But most people never read their feedback which includes most sellers, since with over 85% of listings being fixed price, we don't know who bought until they buy.