12-11-2018 08:29 PM
I accepted a return but then the buyer and I negotiated a partial refund after I'd already started the process.
Is there a way to send a partial refund once you've already accepted the return and close the case once it's been set into motion?
Solved! Go to Solution.
12-12-2018 01:19 PM
Hi @sylviebee!
If you and the buyer agreed to a partial after accepting a return, the best course of action would be to issue the partial via PayPal and ask the buyer to close the return. If the buyer forgets to do so the request will close automatically 30 days after the last action (you accepting the return).
If you do need to contact CS about this, a few things will make it much simpler for them (and less of a headache for you):
Hoping that this is a quick resolution for you both!
12-11-2018 08:41 PM
Without having had the experience myself, I would venture to say this is something an ebay Customer Service Rep would need to walk through with the seller who wanted to do it.
12-12-2018 02:21 AM
Im fairly sure that the buyer should be able to close the return at their end after you do the partial.
12-12-2018 05:11 AM
12-12-2018 01:19 PM
Hi @sylviebee!
If you and the buyer agreed to a partial after accepting a return, the best course of action would be to issue the partial via PayPal and ask the buyer to close the return. If the buyer forgets to do so the request will close automatically 30 days after the last action (you accepting the return).
If you do need to contact CS about this, a few things will make it much simpler for them (and less of a headache for you):
Hoping that this is a quick resolution for you both!
12-12-2018 05:06 PM
I had a return request this week. I offered a part refund *first. Just as Tyler wrote here in another reply, it did *not remove the option of accepting the return if the buyer did not take the offer of part refund. The moral... always try the part refund *first. My buyer took it, the thing auto closed.