Hello,
We would like to share our situation with the community and hopefully catch the attention of someone at eBay who can help us resolve this problem once and for all!
My company name is Luxuria & Co. and we are a Canadian Corporation that specializes in the online resale of high end designer apparel. Our main selling platform has been eBay since 2007, username luxuriaco. Since 2007, we have made 2251 transactions, averaging nearly $3000 USD a month eBay fees. Most importantly, we are a top rated power seller according to eBay’s own seller standards; we have a flawless record with 1200 positive feedback and a 100% buyer satisfaction rating.
Over the past 18 months, eBay has begun erroneously flagging and removing our listings at random as well as restricting our selling privileges. Despite eBay’s acknowledgment that our listings were indeed flagged and removed erroneously through countless emails and phone conversations, and despite the fact that our listings were always reinstated due to these mistakes, the sanctions have still become increasingly severe. Today our account is not only restricted for a limited period of time, it is restricted indefinitely.
To date, eBay’s inability and unwillingness to address these issues has caused us to loose countless sales and business opportunities. It has also had a serious impact on our reputation with current and potential customers who are following our store and watching our listings. We are at wits end and our confidence in eBay’s selling platform is dwindling.
These persistent issues have forced us to start gathering countless emails, screenshots, and call recordings in order to document the whole ordeal. We are fully invested in this business, our livelihoods and those of our staff rely on it, and it is outrageous that it can all be destroyed at any moment by false accusations. We want to be secure and confident that the platform cannot simply restrict us at any moment based on a mistake by their faulty algorithm, untrained staff or even based on a malicious report by a disgruntled competitor, in order to keep growing and reinvesting in this business.
We have tried unsuccessfully on numerous occasions to reach management and leadership groups in North America by phone, only to have our calls re-routed to calls centers in Southeast Asia. We can never get any clear answers or sincere assistance even after countless calls and hours spent on the phone; only generic answers and blatant lies and denials. We have always respected and upheld eBay’s rules and policies, always offering the highest standard of goods and service over the past decade, as our seller dashboard record shows. Throughout these tribulations we have tried to reason, appease and comply, always cooperating fully and making any changes necessary to exceed eBay standards and requirements. We have gone as far as offering to have external authentications done at our own expense and have also recently partnered with Entrupy, a world leader in authentications that has us listed as a certified seller on their own website!
As eBay sellers and buyers we are not only community members, we are also partners and clients, we have contributed to building the eBay platform and brand and paid hundreds of thousands of dollars in fees for the privilege. As such we expect a minimum of courtesy and diligence from eBay. At this point we have already lost a week of sales due to this most recent wrongful restriction. We are now contemplating legal action and feel we have a solid case.
If you've had a similar experience with eBay and can provide any information on how you've dealt with it please feel free to reach out. Thank you.
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