I thought I had seen, or heard, it all in my 11 years of selling. But I have just had an exchange of messages with the most obnoxious woman I have ever met .... on or outside of eBay.
She bought a DVD (Dear Frankie) on my other selling account and I sent a note saying it would arrive in approximately 6 to 8 business days, which is far less than the time allowed by eBay for small packets to the U.S and has proven to be sufficient time for packages to arrive. On the 9th day, I get the nastiest e-mail from her. "What the he--'s going on. I've never waited this long before, and so on. I maintained my composure and told her that the extra day or two delay was likely due to the busy shipping season, including Black Friday and Cyber Monday purchases. I didn't ask her to wait ... I sent her a refund. I just wanted to be done with her. I did, however, add a final paragraph stating that I was shocked at her rudeness since Canadians (generally) do not speak to each other that way. I thought it was over. But, oh no!
This afternoon I received two messages from her, back to back, all in CAPS. The DVD did arrive on the 10th business day but it was left out on her half-mile driveway and it looks like a vehicle ran over it. And of course it's my fault for using a cheap packaging material and slow postal service and she had to go to a stationery store and buy a new case, but "you're lucky" she said, that the disc was okay. She was not going to return it and would leave me terrible feedback. This message was followed by "NOW E-BAY IS telling me that the item is unpaid .... take your money back because now I look like an a-hole and you're the one with the lousy service. CLEAN UP YOUR ACT!!
The negative is fine ... I was bound to get one sooner or later. I was hard-pressed to remain civil and professional. I repeated what she said -- she got a refund, it arrived within eBay's and my time frame and a vehicle ran over it and it's my fault. I told her if she had not been so nasty, I would have pursued the unpaid item issue with eBay on her behalf. I told her she should be ashamed of herself for the way she has spoken to me and the way she has handled this transaction ... and, at the end, I made sure I told her she was the most obnoxious person I had ever dealt with. Like in the movie Network -- "I'm mad as he-- and I'm not going to take it anymore" lol
It's hard for me to tell by the title of the movie she bought whether she's a young person or an older person. It doesn't matter though .... rude is rude. I've reached a point where I no longer fret about whether someone will leave negative feedback since there is no pleasing some people. I don't even check my seller dashboard anymore because any defect I have ever received (not that there have been many) has been unwarranted .... just difficult buyers like the one I've just spoken about, although she has been the worst.
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