05-15-2023 12:34 PM
I am entering the tracking numbers but they do not stay entered. I get the following message.
Unknown error occurred while updating tracking. Please try again.
Is anynoe else having this issue or is it just me?
05-15-2023 01:52 PM
Don't put off shipping for the tracking number.
It can be added later, manually. So keep a (paper) record.
And of course:
05-15-2023 04:35 PM
Thanks, I phoned and they made a high priority ticket and said that lots of sellers are having a problem. I just checked again and ten of the eleven have been updated and stay entered so things are looking better.
05-15-2023 05:29 PM - edited 05-15-2023 05:33 PM
@tuckhouse2021 wrote:I am entering the tracking numbers but they do not stay entered. I get the following message.
Unknown error occurred while updating tracking. Please try again.
Is anynoe else having this issue or is it just me?
Interesting known nuance confirmed by eBay staff is each time you update tracking you are modifying the actual date of the shipment. If you update a week later system believes the shipment was created a week later. As per @femmefan1946 it would best to keep a hard copy of the originally generated label if you need to prove down the road actually when the label was created. With Shippo and CP the record does include a timestamp.With eBay labels there is a date but no timestamp. (That would be on the print label email you receive. ) Looking at a recent shipment from the tab it assumes it was put in the mail the same day label was created. Other reason why a hard copy receipt is good backup.
-Lotz