@rightmortgageman wrote:
i would appreciate suggestions with this. I have been selling in the EU and now in Canada since 2001. Ebay seems to have got so much harder to sell items through. I had a large non shipperable item that sold the week before Christmas, I had arranged to meet the buyer half way , he didnt show up , since then he hasnt really communicated other than saying he sent me payment ( never got it)
I had pointed out that he should pay when he collects. Now there has been no answer to my emails for quite a while , no response to calls. I have reported the buyer, still no response. Nothing from ebay either. I cant cancel the item ( tried ). I threatened the buyer with neg feedback, now there seems to be no way I can do that. I am stuck in limbo. I want to get on and sell the item. I have looked for an ebay number to call to get help, cant find one. Not sure where else to go with this.
My experience has been that if an item has not been paid for prior to pick-up generally the "buyer's" level of commitment is 0. I'm sure that there are exceptions to this but again, in my experience and opinion, this is the case. I see this all the time whenever i list something in one of the local online forums and people contact you saying they will arrive at such and such a time and more often than not they fail to show up.
Moving forward it's up to you but I would make payment a requirement before any discussion of pick-up, If a buyer is not ok with that then Ebay is probably not the right place for them to be buying.
For this situation, as already mentioned, all you can do is open a case for non-payment and proceed as policy dictates.
Cheers,
thD
