on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

On Saturday, it only updated half of my sales, and it is showing nothing for Sunday or Monday, even though sales were made..  anyone else noticing this, any suggestions.??

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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

tyler@ebay
Community Member

Hi @esclyons - you're not alone, looks like there are a few other reports of this. I've added you to an open ticket we have with tech to get this resolved. Thanks for letting me know you're impacted too!

Tyler,
eBay
Message 2 of 7
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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

Similar issue here...
No dashboard updates yesterday. Then one catch-up this morning. But nothing since.

Message 3 of 7
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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

Hi @doc_scribe - I've gotten you added to the open ticket, thanks for letting me know!

Tyler,
eBay
Message 4 of 7
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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

tyler@ebay
Community Member

Hi @esclyons & @doc_scribe -

 

I got an update today that the root cause of this has been discovered and fixed and that they're in the process of updating the backlogged data to impacted members. You should see your sales metrics update over the course of the next few days while they get it all processed. 

 

Thanks again for bringing this up!

Tyler,
eBay
Message 5 of 7
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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

My dashboard appears to be updating again in realtime Tyler.
Thanks for looking into it...this particular glitch was as confusing as it was annoying.
Message 6 of 7
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on seller's hub, sales have not updated in the last 2 1/2 days.. any one else??

mine too, thanks as well..

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