This is a member to member Board and is not frequented by eBay employees.
Go here;
http://resolutioncenter.ebay.ca/
If you are too late-- and April was a loooong time ago--- go instead to your Paypal account and look at the top of the page for their Resolution Cente which is hidden under Tools. PP has a much longer deadline.
Do NOT accept an offer of a 'replacement'. It won't arrive either.
You want your money back.
