eBay

2nd-time-around-jewelry · ‎02-23-2017

I was selling a 10kt & diamond men's ring in Cad dollars. Had an interested buyer from the US ask repeated questions about it. Am I sure it is real gold? Have I tested if it sticks to a magnet? Why am I selling it so cheap (didn't think I was)? Told him I have an appraisal for the ring that it is authentic. Then begged me to wait till his payday in a couple of weeks to buy it. Then kept sending e-mails saying how excited he is to buy it & can't wait. It is now a day before he gets paid & he says we agreed on a certain price which includes shipping. The price we agreed on was different & no shipping included. I guess he was testing me. He then agreed to the price & shipping. I have had bad feelings about this all along. So I sent him an e-mail stating that I have second thoughts about selling to him & that he will probably find something wrong with the ring & send it back. I told him I would sell it locally & not on eBay. Now he keeeps sending me lots of e-mails begging me to change my mind. I have placed him on my blocked list. But how do I stop all the persistent e-mails?

pinetreecottage · ‎02-23-2017

Since you have blocked him, he will never be a buyer, so the best thing is to ignore him. He will probably just go pester someone else. People out there like to "socialize" by asking questions, but have no intentions of ever buying.

silverpinups · ‎02-23-2017

I believe you can also block messages received from a undesirable buyer...

http://ocsnext.ebay.ca/ocs/sr?&query=69

silverpinups · ‎02-23-2017

Under Managing Bidders and Buyers...

5. If you want to prevent blocked buyers from sending you questions about your listings, make sure the Do not allow blocked buyers to contact me check box is selected.

2nd-time-around-jewelry · ‎02-23-2017

Thanks so much for all the good advice. Have set the Buyer Requirements to not allow blocked buyers to contact me. The buyer sent me an e-mail with some profanity & called me names. And then had the nerve to ask if I want more money for the item. I don't need buyers like that.

silverpinups · ‎02-23-2017

That buyer is trouble with a capital "T"....

Anonymous · ‎02-23-2017

Hi. I don't see where "Do not allow blocked buyers contact me" check box? I never see that, so where is it. I would love to use that feature so my insane buyers cannot contact me at any time. Thanks in advance.

silverpinups · ‎02-24-2017

Click on "Help & Contact"....

Type in Block Bidders...

Click on "Manage Bidders and Buyers"

Click on "Add Buyer Requirements" then select and check "Don't allow Blocked Buyers to Contact Me"

momcqueen · ‎02-24-2017

@silverpinups wrote:
I believe you can also block messages received from a undesirable buyer...

http://ocsnext.ebay.ca/ocs/sr?&query=69

That block never stopped blocked buyers (even those who had never been a customer) from messaging me. It appears to be a setting but did nothing to halt the flow in my case(s).

2nd-time-around-jewelry · ‎02-24-2017

You are right. Just got another message this morning from the annoying person I am trying to avoid. Added him to my blocked list yesterday & clicked on the buyer requirement to not allow blocked buyers to contact me. And now he keeps pestering me. I don't know if phoning customer service would help as a lot of them are clueless about many issues.

momcqueen · ‎02-24-2017

I think you are within your rights to call EBay Customer Service to report the buyer for harassment but you are correct in that they may not be useful. Unless the buyer is threatening you harm (as was the case with me) I think it's safe to simply delete the messages without replying.

2nd-time-around-jewelry · ‎02-24-2017

I feel like I am being harrassed. One of his e-mails used profanity & he called me names. And today he still wants me to sell the ring to him. I have deleted all his e-mails without replying.

momcqueen · ‎02-24-2017

If profanity is involved, he should be reported. If the eBay CSR tries to tell you there's nothing wrong with profanity in messages (as they did with me) then ask them if you are allowed to use those words in your conversation with them. The answer is 'no'.

momcqueen · ‎02-24-2017

We are not allowed to swear at customers, customers are not allowed to swear at us. It works both ways for the CSRs.

silverpinups · ‎02-24-2017

I feel like I am being harrassed. One of his e-mails used profanity & he called me names. And today he still wants me to sell the ring to him. I have deleted all his e-mails without replying.

Definitely report the buyer to eBay CS for verbal abuse and also ask why the "don't allow blocked buyers to contact me" function is "not" working under the "Add Buyer Requirements" options...