Hey Howdy Hey everyone -
Looking forward to chatting with you tomorrow!
There's been some issues on my part with getting the weekly open issues chart updated with applicable data. I won't be posting it this week, and will update the thread when I have a version that is appropriately updated.
Thanks!
Tyler
@femmefan1946 wrote:
Still hoping for confirmation that we can buy return shipping labels for US customers.
How about getting a Shippo rep here to put a guide into the Shippo thread -- and then pin it.
@femmefan1946 - working on getting more Shippo presence, even if it's just for a few weekly chats so we can put together something for the Shippo board!
@dutchman48 wrote:
Why on the .com site under selling manager, summary, improve your listings, does it show items with image problems under recommendations, while the Canadian site shows absolutely nothing about the .ca site.
Are we in Canada considered inferior and insignificant, and below the Americans as it is what I call discrimination. Why don't they just dump the .ca site as it is becoming a joke and is totally incompatible with .com and getting worse with all the changes to .com and none on .ca.
It doesn't look like either site currently lists anything under the recommendations section of your Selling Manager Summary. That may be because you've already implemented those suggestions. If you see that disparity again please feel free to message me prior to changing them so I can get it reported, as the filters looking for suggestions are the same from site to site.
@sylviebee wrote:
My questions are about Shippo Insurance. If these issues have already been addressed I apologize but I haven't seen anything regarding my questions.
I seem to remember reading that Shipsurance (Insure Post) is handling Shippo insurance but I don't know if that's true. Is it?
I find insurance on Shippo very easy to use, and I like that a lot, but I have no idea what I'm buying.
Also, 75 cents/$100 for international and 50 cents for domestic is very reasonable compared to previous rates.
1) With Shipsurance it was necessary to get a PO stamp of acceptance when items were shipped without tracking for the Insurance to be active. Is that still the case? It seems that getting these stamps isn't necessary because otherwise I would think that purchasers would be informed. It's much more convenient if no acceptance is required. Does that information exist anywhere?
2) When I buy insurance for an item shipped by a method also insured but the PO such as Expedited, the system seems to be bumping that insurance over to this other provider. That is, the PO charged (charges?) almost 3 times the rate that Shippo insurance does but when I buy I label on Shippo I get charged the lower rate. What's up with that?
@sylviebee - haven't forgotten about this question, we're waiting on some more info and will hopefully get an answer in the next little bit. 🙂
@thestuffofchris wrote:
Do you have any more information on the Shippo webinar I received an e-mail about this morning? More specifically, will it be recorded or made available in some way afterwards for those of us who won't be able to attend live?
Hey @thestuffofchris - not sure on that, but I'm checking with Shippo and will keep you updated!
Edit: Heard back a lot faster than I thought I would: yes, it will be recorded and made available. Great question!
@dutchman48 wrote:
tyler@ebay wrote:
@dutchman48 wrote:
Why on the .com site under selling manager, summary, improve your listings, does it show items with image problems under recommendations, while the Canadian site shows absolutely nothing about the .ca site.
Are we in Canada considered inferior and insignificant, and below the Americans as it is what I call discrimination. Why don't they just dump the .ca site as it is becoming a joke and is totally incompatible with .com and getting worse with all the changes to .com and none on .ca.
It doesn't look like either site currently lists anything under the recommendations section of your Selling Manager Summary. That may be because you've already implemented those suggestions. If you see that disparity again please feel free to message me prior to changing them so I can get it reported, as the filters looking for suggestions are the same from site to site.
Nothing is the same from site to site as I found out the last time I PM'd you and I had to spend over an hour with the special apps team to find out what the issue was. Lat time I PM'd you, I had a100+ on .com and 0 on .ca.
I just sold an item today with only 1 image and it did not show on .ca.
.com listings show problems on .com but not on .ca and issues on .ca don't show at all.
I don't want to be rude, but this is getting ridiculous where one hand on Ebay has no idea what the other is doing. And this has nothing to do with you personally, just the **bleep** that Ebay expects us to swallow constantly, especially in Canada.
Happy to report it the next time you see a difference!
@dustmite007 wrote:
When are they going to remove the message on my Seller Dashboard saying I get 20% off for final fees? Everytime I see it I get upset & it reminds me that it was changed to only 10%. I know this is not a priority but Please could you forward this to eBay & have it changed. Thanks
That's really odd @2nd-time-around-jewelry - it should have changed some time ago and I'm sorry that it's sticking around. I'll have a look and see what I can find out. Thanks for letting me know!
@silverpinups wrote:
Hi,
I want to exclude the Russian Federation from my shipping locations. Why is the Russian Federation in two different sections under shipping locations?
Asia has the Russian Federation and Europe has the Russian Federation.
If you exclude Asia under shipping locations will it still show up if you don't exclude it under Europe locations?
Thanks,
Derrick
Thanks for the question Derrick - in order to effectively block Russian Federation you would want to check both (Asia and Europe dropdown).
As to why, I don't have a good answer for you, other than to provide an option for those offering the 'custom' option for international shipping to restrict by region, but still allow for certain countries that cross those regions. It's a weak 'because' but that's the one I have.
Thanks for joining us this week everyone - the chat is now closed. We'll make sure that we get answers for you, and looking forward to seeing you next week!
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