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The order was marked shipped only a few days ago and the estimated delivery date shown for the order is March 20th, but somehow the buyer was still able to open an INR claim today. What gives? Do I have to resolve the case by issuing a refund if ther...
A buyer ordered two blu-ray cases from me on May 18, which I shipped the day after, on May 19, in two separate envelopes by lettermail as I did not offer combined shipping and did not have an envelope that could fit both and still be able to send by ...
I seem to be getting a spike in INR claims this year which I'm not used to. Most of my buyers are very patient too and waited way beyond (like a month after) the last expected delivery date but it still seems that at least 10% of my lettermail shipme...
A few days ago, a customer who purchased a book from me THREE MONTHS AGO filed a dispute with her payment institution, requesting her payment back, and the reason indicated for this dispute is that "the buyer did not recognize the transaction". Not t...
How do I change or delete the pic I have on my profile? Thanks in advance.
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