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In feeback forum it says that I can't because there was no payment. Hmm Well that's the point! They didn't pay! They stopped communicating and never paid and future sellers should know this!
I have been getting emails from collections (I owe $29) but my automatic payment method of my credit card information is correct. I can't find it in the ebay help and I am frustrated I can't talk to a real person with ebay.