Answer Centre

Duty for used hockey shipped from Canada To US?

Hi, I sold a used hockey stick to an american customer, he is being charged a substantial amount of money as taxes and duty, are these charge the new tarrifs?

Ebay gift card accidentally went out of balance in failed payment. Nearing two month still no refund

I was paying for an item with combination of ebay gift card and paypal and at the final process, I had failed payment where the seller never receive the payment but my brand new $50 ebay gift card went to zero balance. And no transaction on paypal si...

is anyone able to get their shipping discount coupon?

is anyone able to get their shipping discount coupon? I usually get a notification on April 3rd but haven't heard anything. Also there are no items in the Canada shipping supply store.

How come items are listed in Canadian dollars then when a Canadian bids on them it switches to USD?

I purchased something I assumed was a Canadian selling an item as it was listed for Canadian dollars. Then, when I bitd on it and the final total came it was twice as much as I had anticipated on purchasing the item and it was then listed on the same...

Resolved! One more tariff question..

I sell scrapbook punches that are made in China through Ebay.com. Average price is 30.00 to 50.00 US, and most of my punches go to the US. I usually sell a few per month, but since tariff threats..nothing. It is my understanding that there are no tar...

Non-eBay Selling Fees and HST Claims

It's dreaded tax time and I'm a little confused about shipping fees on our tax invoices. Hope someone can help me. On our Tax Invoices, eBay has separated shipping fees into Shipping Fees and Non-eBay Shipping Fees. I assume this separates Canadian a...

Resolved! The estimated delivery date is very approximate... Will I be informed of the exact delivery date?

I just did my first purchase on ebay today: "Delivery info: Arrives Apr 8, 2025 - Apr 22, 2025". Shipping from USA to Canada... I wonder if I'll get an email or phone call later telling me the EXACT day of delivery... Something like 24 hours in advan...

Resolved! Shipped a package with label bought from ebay, but tracking number is invalid. Package lost

Hello, I shipped an order using a Canada Post shipping label I bought on eBay. Several weeks later the item is still out for delivery but the buyer still did not receive it. I verify the tracking number with Canada Post, but they tell me it is not a ...

Shipping Question

when you go to sell an item you can put the dimensions/weight. for flat rateshipping. After the item sells does it give the option to put the dimensions/weightagain incase it changes? Thanks in advance ^_~

Selling charges are extreme! For the item worth C$1,420 I was charged C $447.78 !!!

The item sold and my funds put on hold for 20 days!!! This never happened before! It does not worth to sell anything here! The problem with delivery - Canada Post extremely slow, tracking was late. Another problem with shipping: if a customer pays fo...

CRA Request For Tax Identification Number (SIN)

Ebay.ca requested that I submit my Tax Identification Number (SIN) as per CRA requirements. I did send the info and got an acknowledgement back from Ebay. In the letter they stated "We will make this information available to you following submission ...

changing my individual seller account to Business

Hey, I’m wondering if anyone can explain how to switch my individual seller account to a business seller account on eBay. I’d really appreciate the help Jenny

EBay return. Untrustworthy seller

I recently purchased a box of items, but when it arrived it was missing part of what I ordered and some of the items were damaged. I opened a return request and the seller accepted it. I have now been waiting for the seller to create a shipping label...

has any one besides me having trouble bidding on bb guns? I live in mn

Why cant I bidd on a bb gun, all I get is a red bar saying cant ship to my desination. I coudent even order a daisy spring I live in Minnesota

Views are almost dead.

Use to have 5 to 20 views per day on my listing.I sell wheelchair parts.Sold 700 items so far.Lately no views.Is it the tariff situation.

HS tariff code not being 'proper' format

I am trying to enter the 'correct' HS tariff code 852349.40, but I keep getting a "not proper format" message. I have used this code before without any problem, but now it won't work???? I can only print a label without the HS code. Also, what happen...

When a seller uses USPS to send a parcel why is it that eBay hub transfers the parcel to DHL, gmbh?

When a seller uses USPS to send a parcel why is it that the eBay hub transfers the parcels to DHL, gmbh whom add cost on what has already been paid for.

I listed an item for sale over 1 week ago and it still doesn't show up on a search exact item #

Trying to sell some fairly expensive artwork on eBay, listed almost 1 week ago and it still doesn't show up on a search using the exact description or even the exact item number. I can't actually speak to a human or get any answers from chat bots. Ca...

Item removed becuase of counterfeit items policy

I listed A Game Boy Advance with Backlit screen mod that I installed, and Ebay removed within minutes for violating counterfeit items policy. I did look on Ebay beforehand and lots of these backlit screen mods being sold by other sellers. I think thi...

If I send the item is letter mail without tracking number to prove, how many days ebay hold my fund?

IF send the item just regular letter mail without tracking number to prove it is delivered, how can ebay judge the time of it is delivered and will hold my fund how many days ? thanks.

shipping estimate question

if you estimate the dimensions/weight when you are filling out the shipping details for actual shipping (Not flat rate.) And then when you go to purchase the label & fill in the dimensions/weight does it matter if the original quoted shipping (which ...

Can I ship engine oil internationally

I want to purchase a case of 12 pints of 2 stroke engine oil can it be shipped via ebay international shipping ?

Would a duty free item would have been subject to that 25% hike?

I read something on a FB group that made me think a bit... If something was not subjected to any duty before this fiasco, would it stay duty free or that 25% would be added on it? That's a question for the American side, not ours, but I'm really curi...

Resolved! Is it better to use Canada Post Lettermail or Economy Shipping when using oversized letter mail?

I'm unsure what to use in a shipping policy for small items that I would ship domestically as oversized Canada Post Lettermail (flat rate). The options to select are...Canada Post Lettermail (2 - 6 business days)Economy Mail (1 - 15 business days) Is...

Why are Shipping Costs Increased After I Click on the Listing?

You know how when you are looking through listings it tells you basic informaiton like shipping costs? For some reason many of the listings I see have one shipping price, but then when I click on the it and view the full listing the shipping cost has...

My Account was closed out by someone else and I want to Restore my Account

How can i restore my Account?

Hi my name is Sara khim

I want too if I bought eBay gift cards does it help me get $50 Amazon gift card no

My subject is this 3 coins error occurred and they're going together all the 3coins sane time

One shot deal and 1888✓✓ 1999 pure original percent error and that 5 cents to are errors Abraham Lincoln that two 5 cents

Top Rated on Ebay.com Below Average on Ebay.ca

I recently received a notification that, as of today, I’ve been marked as a Below Average Seller on eBay.ca (I’m based in Canada). The notification states that I have a total of 50 transactions (with 3 defects) in the global realm, but I also have 12...

International Shipping - no services available - is it a problem with the buyer's address?

Hi, I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I...