Q~~_7.JPG "rainbow71113"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
A bit of a late start today. Please go ahead and start posting, I'll be around on & off until tomorrow.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Sold items going into Unsold container
- Selling limits live items count discrepancy
Updates:
- Seller marketing emails issues - Selling team asigned someone to this, waiting on news.
- Wrong tax rates applied to PayPal labels - I have asked PayPal and Pitney Bowes for an update
- Missing Tracked Packet destinations -I have asked PayPal and Pitney Bowes for an update
- Combined shipping offers not shown to international buyers - under investigation with shipping team
Good afternoon Raphael.
Here is a copy of my post from last week:
Good morning Raphael.
As you stated above the issue with email marketing for my eBay store (on eBay.ca) has not yet been solved.
It has been going on for eleven days.
Why does it take eBay so long to identify a technical issue, correct it and advise the member accordingly.
Can you imagine you having a problem with your cable, your internet, your phone, your hydro, or any other service and not getting a reply and solution after eleven days.
And you are raising the monthly cost of having an eBay store by 25%!
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Many Canadian sellers here are getting tired of hearing excuses why technical problems are not identified and corrected promptly. I am one of them.
==========================================================================================
A week later, I have not yet heard from eBay about the email marketing problem. Tried it again yesterday - same result - "Failed" with no explanation as to why something that has worked for more than ten years is not working now.
One more time:
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
@pierrelebel wrote:
Good afternoon Raphael.
Here is a copy of my post from last week:
Good morning Raphael.
As you stated above the issue with email marketing for my eBay store (on eBay.ca) has not yet been solved.
It has been going on for eleven days.
Why does it take eBay so long to identify a technical issue, correct it and advise the member accordingly.
Can you imagine you having a problem with your cable, your internet, your phone, your hydro, or any other service and not getting a reply and solution after eleven days.
And you are raising the monthly cost of having an eBay store by 25%!
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Many Canadian sellers here are getting tired of hearing excuses why technical problems are not identified and corrected promptly. I am one of them.
==========================================================================================
A week later, I have not yet heard from eBay about the email marketing problem. Tried it again yesterday - same result - "Failed" with no explanation as to why something that has worked for more than ten years is not working now.
One more time:
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Hi Pierre,
As much as this may be irritating to you, I would caution against mixing this issue with anything else that goes on. Yes, we are raising the store fees. Yes, this issue has been persisting for two weeks now. Is it sub optimal? Sure is. Are the two connected? No they aren't. Does this mean anyone is sitting on their hands? It certainly doesn't. All teams are very busy here, especially developers. On top of their actual development work, they have the very unsexy task to prioritize issues against one another, which inevitably means that some get resolved faster than others. Let's not make it sound like they are incompetent just because this is the issue that is taking a bit longer this time around. After all, as annoying as failed marketing email may be, they aren't halting business.
@rainbow71113 wrote:
Hello Raphael,
I'm still in the process of revising over 200 variation listings that dropped photos during my bulk update for upc/mpn/brand etc...
question about migrating to Canadian - how is that going to impact variation listings? currently if I end a listing it takes me almost 30 minutes to change ONE to make sure I have all the correct photos, amounts available etc. Will the migration retain that info so that I don't have to start from scratch because it's the only reason I'm holding off changing things over now...I have over 2000 variation listings and it's a nightmare trying to change each individually
Hi rainbow71113,
When converting USD listings to CAD, the migration tool will essentially work the same as Sell Similar, which retains variations.
@rainbow71113 wrote:
as to product reviews- those of us who have thousands of items listed do not have time to check each listing to see if there's a product review that might be eligible to be removed.
The burden of keeping product reviews tidy isn't on sellers. If you do see one that you think is against policy (I don't think that policy has been published yet, and I personally haven't seen it internally as I write this), you can certainly report it, but eBay will take on the task of regulating the reviews.
@ypdc_dennis wrote:
Couple of shipping time questions (I'll split these into separate messages).
Got my 1st late mark for items purchased on Easter Good Friday.
Handling time of 2 business days. Mailed the next business day Tuesday March 28
(1) Why does the Your late shipment report have the indicator: Transactions that weren't shipped on time -- when the report is dealing with items that supposedly arrived late.
If it means what it says, then it is not calculating when shipped time correctly.
Or is it treating handling time as "real" days not as "business" days?
Or is the computer programmed to be stupid and treats a day as 24 hours rather than a proper calendar day?
This is something that needs to be fixed.
Either a proper description or proper calculations.
Hi ypdc_dennis,
The on-time shipping metric primarily measures how fast a seller ships an item. Keep in mind that this metric was designed in a context where sellers are expected to use tracking. It works like this:
- If the item gets an acceptance scan within the seller's handling time, the shipment is considered on time and we look no further.
- If there was no acceptance scan or if the acceptance scan was late, we look for a delivery scan within the estimated delivery date. If we get that delivery scan on time, we look no further.
- If there was no delivery scan or if the delivery scan was late, we ask the buyer whether the item arrived by the latest estimated delivery date.
In more than half of all permutations, a late shipment means that the seller shipped the item late. This is why the wording on your seller dashboard says that. The site isn't dynamic enough to adjust its wording to match the real reason why late shipments are recorded.
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