Q~~_7.JPG "rainbow71113"){kind=avatar}
Hello everyone,
A bit of a late start today. Please go ahead and start posting, I'll be around on & off until tomorrow.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Sold items going into Unsold container
- Selling limits live items count discrepancy
Updates:
- Seller marketing emails issues - Selling team asigned someone to this, waiting on news.
- Wrong tax rates applied to PayPal labels - I have asked PayPal and Pitney Bowes for an update
- Missing Tracked Packet destinations -I have asked PayPal and Pitney Bowes for an update
- Combined shipping offers not shown to international buyers - under investigation with shipping team
Hello musicyouneed,
@musicyouneed wrote:
1. You were going to check when they were going to have economy shipping for the US and international on the listings for .ca. We have been asking for this for months. It is available on .com, why not on .ca?
I don't have a date for this yet. Sorry for the inconvenience. There are things we have been asking for internally for years and that we are still waiting for. Most things usually come in time, this is one of them.
@musicyouneed wrote:
2. So far, I have made 26 sales for April on ebay, I should have way more.
11 sold from 400 were listed on .com and they all sold to US buyers. All US buyers, no Cdn or international.
15 sold from 620 were sold off .ca and they were listed on .ca in Cdn $. 10 were sold to CDN buyers, 2 were international and 3 were to the USA. In this period holding to my averages, I should have at least 18 sales to the USA from .ca not a measly 3.
Now selling on .ca, I have reduced my prices and shipping cost, so that is why I have so many Cdn buyers.
Looking at last April 2015, I listed solely on .ca US $. I had 689 listed and I sold 55 CD's in April 2015. 30 were to US buyers and 15 were to Canadian buyers and 10 were international. For that month, 55% were sold to US buyers. Every month is different, but the point is that the majority of my CD sales are to US buyers.
I am not complaining about the Canadian sales, they are fine, I am complaining about the US sales on the listings with the Canadian $.
I know from my personal experience that when something I want shows me English pounds or Australian $, I press back.
Conclusion, In my field, CDN $ for US buyers doesn't work. If I want to sell to the US, my largest market, I will have to list in US $. I am giving Cdn $ a try. We will see after a few months.
What I would like to see is some kind of EBAY promotion/explanation to US buyers that buying from Canada in Canadian dollars is not something to be afraid of. If I don't sell and make money ebay doesn't either.
Above all, comparing your 2015 sales to your 2016 sales, especially recorded music, is not a fair comparison. music sales have been declining worldwide, even digital formats are suffering. There are plenty of reports and analysis available about these trends. I hate to admit it, for I am myself a die hard music lover, but that along could account for the decline in your sales. With that said, let me address your concerns nonetheless.
We have overwhelming proof that US buyers are not bothered by foreign currencies. We can clearly see in our aggregate data that a good price is way more important to buyers than what currency the item they want is listed in. I can say this without the shadow of a doubt. If you're worried about the balance of US buyers vs CA buyers you get on your CAD listings, I would look at other factors. For example, are the shipping services you offer to Canadians more attractive than what you offer to US buyers?
@rainbow71113 wrote:
Hi again Raphael,
oh thank goodness...currently sell similar doesn't work because of changing the currency...
also, do you know if the migration tool is going to retain our watchers? or at least show them a relisted hyperlink in the watched fields
Sell Similar should allow you to change the currency on your new listing. Have you been having issues with that?
The new listings created via the tool, just like new listings created on the site, will not retain watchers or show a link to the old listing. Only actual Relists do that, which isn't what we are doing with the tool.
@ypdc_dennis wrote:
Next question:
Is there any way to change the shipping method (and time estimate) after the purchase is made? Particularly for combined shipping and for shipping upgrades.
You can only change the EDD recorded in the system before the buyer pays, by sending an updated invoice with the right shipping service. Handling time, as far as I know, cannot be changed after the fact.
@dutchman48 wrote:
But then sellers would not get unwarranted defects which is Ebay's goal
I would be curious to hear how you imagine that would be something to benefit us in any way.
@ypdc_dennis wrote:
False positives are NOT a desirable FEATURE.
Request that the wording be changed to a more correct: "Transactions that weren't shipped in time"
I shipped this order ON time, but the order might not have arrived IN time to meet the eBay time estimates.
A false positive would be to mark an item as not having been delivered on time when in fact, it was. This isn't what this is as we aren't disputing whether the buyer received the item before or after the estimated date. I'm sorry that you're unhappy with the words we put around the metric in your seller dashboard, but it wouldn't change the metric itself or how it is measured in any case.
@ypdc_dennis wrote:
Next question:
How can I, as a seller, find out what shipping time estimates eBay is providing to potential buyers?
Finding out after I have made a sale is not very useful.
It would be nice FEATURE if eBay.ca had a spreadsheet of ship times for each of the available shipping services that sellers could consult. In particular for the non-tracked service choices.
Thank you for the suggestion, that's certainly something we can look into.
@rainbow71113 wrote:
Raphael,
is there any plans to change the wording on the end my listing reasons, we should be able to pick "changing currency" instead of error in listing etc, then maybe the watchers will get a head's up that the item has been relisted
No plans to do this as the transition is temporary. Based on many reports I got from sellers who have started moving their inventory to CAD, I would say you don't have to worry too much about losing watchers/potential buyers. Many buyers have saved searches for the things they are looking for, and your new listings will show up there as they have the first time.
@dutchman48 wrote:
raphael@ebay.com wrote:
@dutchman48 wrote:
But then sellers would not get unwarranted defects which is Ebay's goal
I would be curious to hear how you imagine that would be something to benefit us in any way.
To have less sellers getting the 20% FVF discount and hence putting more money into Ebay's pocket is one very good way it will benefit Ebay!!
Your assessment is wrong. Top Rated sellers drive more sales revenue than it costs us to give them that 20% discount, otherwise why would we even offer the discount? It would be a really risky business move to expose ourselves to failure by offering a discount that makes us lose money. The Board of Directors and and investors would not appreciate such a practice. Besides, if we intentionally drove bad metrics onto sellers, how would be ensure to stop in time before they fall below standards and get blocked from selling altogether? That would be a very bad business practice and I guarantee we aren't doing that.
In fact, and I have stated this many times already,m the overall amount of TRS sellers has gone up significantly since we implemented the new Standards. By your logic, if it were true, we would be losing money. But it's not the case: more TRS sellers drives buyer confidence and that ultimately leads to many more purchases.
It is 100% true that eBay succeeds only if our sellers succeed.
