Recently I have had several buyers purchase buy it now items from me. They have been required to pay for one item before purchasing another, no matter how many they are purchasing. Last nite one buyer had to pay for six items individually and I then had to send him a refund because the combined shipping charge was much less than what he had paid.
Yet I've also had other buyers purchase multiple but it now items from me and then request a total when they were done buying. I would much prefer this happened all the time, but it doesn't.
So what gives? Is there a setting in the site preferences that I can change to let buyers buy several items without paying individually.
Or is this happening because of they way they are buying - perhaps putting things in their cart before buying???
I would appreciate all answers on this topic.
Thanks.