@dipmicro wrote:
I am not going to argue this particular one but from now on I am going to drop them at the counter.
Expedited Parcel used to be good and Toronto 1 day even few months ago so I did not pay attention, this extra delay is fairly recent. Next thing, they drop guarantees. I should start using UPS or Puro for regional urban deliveries, similar cost as CanadaPost and much better service.
I've found that Expedited Parcel is late on a regular basis, even when dropping packages off at the post office. Believe it or not, I've noticed that the farther the package has to travel, the more likely it is to be on-time. But for those regional deliveries that are on one city in Ontario to another, my experiences have been that MOST of them arrive a day late. It's been like that for years, and I've received numerous refunds for Expedited Parcel shipments. For Expedited Parcel shipments that are quoted as 1 business day, I never expect them to arrive within that time if the delivery is time-sensitive. I always plan on a taking 2 business days.
As for dropping off at the post office, that doesn't always work either. The whole idea of pre-printing the labels and bringing them into the post office has partly to do with not needing to line up to ship your packages. However, if you don't line up, you can't make sure that the employee actually scans the barcode in. Honestly, some post offices don't bother scanning them in. And even standing there and watching them do it doesn't ensure it gets done properly. Some of the employees at the franchised locations don't even know how to do a proper acceptance scan and while the computer makes a beeping sound, they enter your package in as a return to sender shipment or as a mainifest scan that doesn't properly update the guaranteed delivery date.
Also, when dropping a parcel into a street letter box, the package taking a day or two to get scanned in is nothing new. This happens all the time where I am. I was informed by customer service that this often happens because sometimes the parcels get thrown into the lettermail bag by the driver and then often doesn't get sorted until a later time because lettermail isn't a guaranteed service. And because it gets sorted with the letters, the packages then need to get redirected to the parcel sorting area (sometimes in a different building), essentially adding an extra step in the process causing a delay. Pretty much it comes down to this: Packages deposited in a street letter box take longer to get sorted. If that extra sorting delay causes your package to not get on that evenings truck or plane, your package won't get delivered on the proper day.
