@pjcdn2005 wrote:
In this case the buyer may not know that he was doing something that would upset you yet you still chose to call him out in public.
Except take a closer look -- this was over an item that sold for under $5.95 Cdn (on Best Offer no less!) to, according to 'dutchman' someone with over 10,000 FB who had been on eBay 16 years.
I honestly doubt someone with that much experience on eBay, grabbing an item that cheaply, is not going to be aware that his answers may have an impact on the seller.
Although I'm not sure I would have left an open FB response like this one, I really can't blame 'dutchman' for lashing out in frustration at a seasoned buyer who thought it wasn't enough to get a bargain and receive it in good shape within a reasonable time, but felt compelled to answer "No" to the on-time question regardless of his satisfaction with the transaction otherwise. I think this comes under "give me a break!". Would I, as a buyer, answer "No" to the on-time question, if the seller had otherwise given me good service, even if I had no idea of the consequences? I don't think so.
Personally I think we're soon going to see a lot of bottled-up frustration of sellers coming out this way in FB over the on-time delivery issue. Who knows - it may get to the point where such comments will be irrelevant in terms of a seller's reputation once buyers understand where the frustration is coming from.
And that brings me to one additional point: Since eBay has seen fit not to include a 3rd option for buyers in this response (i.e. "Don't recall", "Don't know"), I think they have an absolute duty to explain the system to buyers. Come to think of it, they haven't even made buyers aware that they are free to skip the question entirely! Who knew?
Without such information from eBay, newbie buyers, or those who haven't been around eBay for years, are being hoodwinked into thinking this is just another "opinion survey" with no consequences whatsoever for the seller. In my view this is really shoddy on eBay's part, in fact despicable. At least let buyers know their answers will be used to directly evaluate seller's ability to continue business.
By the way, I wonder if 'dutchman' can tell whether his overly frank buyer might be a competitor of some kind? I think we may see this happening too -- competitors buying cheap little items sent by economy mail (i.e. no tracking) in the hope of being able to smack down a rival via the on-time question. Buyers can be punished or restricted from buying by eBay for too many negative FB remarks, bad DSRs, UIDs, etc., but as far as I know it's open season where the "on-time question" is concerned. And it really doesn't take too many of those "No's" to add up to big trouble, as we all fear.
w~~_7.JPG "pjcdn2005"){kind=avatar}
