c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
PayPal Expedited Parcel shipping is broken for a week.
When is it going to be fixed?
Hi pocomocomputing,
We're hoping the fix is just around the corner, an announcement will be made to this effect.
eBay Sell Your Item form
1) Annoyance - SYI Draft listings - need a clear button to get rid of drafts
On eBay.ca only one draft is kept but on ebay.com it saves a lot of drafts. So annoying to see them all listed there. I sometimes create a test listing to check something but do not submit it and abandon it. A draft is saved. The only way to get rid of it is to schedule the listings and submit it then delete the scheduled listings.
2) Annoyance - SYI Saved listings
On eBay.ca, you can create and save an listings as a saved template without a photo uploaded.
On eBay.com, you cannot create and save an listings as a saved template without a photo uploaded. Which means I have to load a dummy photo and remember (the hard part) to delete it and add the correct photos. This changed on eBay.com when they enforced the rule requiring at least one photo in a listing. It makes no sense if you are creating a SYI saved template to use to create listings to require a photo.
I know that ebay.ca does not have the problem yet since they have not fully copied the ebay.com SYI form and are not enforcing at least one photo. I would hope that you will conseder not requiring a photo to be uploaded for SYI saved templates.
3) SYI Help file -- Incorrect help file wording ???
In the eBay.ca or ebay.com SYI form help file in the photo section
Bring your item to life with pictures Add or remove options for pictures | Get help
Which brings up this help file on the right in a window
Pictures
Adding pictures to your listing increases your chances of success. When you upload pictures, make sure:
Each picture file size is 7MB or less.
The pictures don't contain graffiti, watermarks, or borders.
The pictures are at least 1600 pixels on the longest side. We recommend you don't enlarge smaller images to make them 1600 pixels.
If your picture is in JPEG format, it should have a quality of 90 or higher
Watermarks are allowed but within certain rules. Please explain the help file. Just a mistake?
Thanks for the suggestions & feedback, pocomocomputing. We'll put those forward. I agree on the watermark observation, I think we can clean up that wording.
The thing is, NO announcement was made regarding the issue. Do you really think an announcement will be made when everything is fixed?
Will our buyers be informed of that problem?
Hi lady.stark,
The Expedited issue came up shortly after posting about 'Tracked Packet', and you're right, we didn't get a chance to update the Community of that report. Hang tight, we are pursuing a fix as soon as we can, and I'll make sure that an announcement is made (I post them 🙂 ) when they're both fixed.
Yes, please, please, please, fix the shipping and make it known when it's working. We're tearing our hair out. 😮
One question to Kalvin in follow-up to a previous board discussion -- Were you able to find an answer on whether Auctiva users (or other auction management users') who already had "business policies" or similar boilerplate business terms will be able to "opt-out" of the new eBay business policies? This would save me, and I'm sure many other similar sellers, an enormous amount of time and trouble. Thanks!
Hi rose-dee,
I haven't heard back, I've sent a couple follow ups since I last emailed you. Sending another one right now just to keep on top of it. I'll drop you a note by the end of the week just to give a status update. I haven't forgotten 🙂
This is but one bidder. In general, is there a guideline in place that addresses such chronic bid retractions?
Hi 2noggins,
There is an Invalid Bid Retraction Policy in place, where at the bottom, buyers can be reported if you suspect they've violated this policy. Here's the link to that page.
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