w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
The weekly session is back! Sorry for the hiatus last week. I'll be here most of the day today.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Selling limits live items count discrepancy
Updates:
- Sold items going into Unsold container - Resolved
- Seller marketing emails issues - Selling team assigned someone to this, waiting on news.
- Wrong tax rates applied to PayPal labels - still no update from PayPal and Pitney Bowes
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - under investigation with shipping team
To my fellow rebels, scoundrels and nerf herders, May the Fourth Be With You!
Good morning Raphael.
Here is an updated copy of my post from two weeks ago:
Good morning Raphael.
As you stated above the issue with email marketing for my eBay store (on eBay.ca) has not yet been solved.
It has been going on for twenty-five days.
Why does it take eBay so long to identify a technical issue, correct it and advise the member accordingly.
Can you imagine you having a problem with your cable, your internet, your phone, your hydro, or any other service and not getting a reply and solution after eleven days.
And you are raising the monthly cost of having an eBay store by 25%!
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Many Canadian sellers here are getting tired of hearing excuses why technical problems are not identified and corrected promptly. I am one of them.
==========================================================================================
Three weeks later, I have not yet heard from eBay about the email marketing problem. Tried it again yesterday - same result - "Failed" with no explanation as to why something that has worked for more than ten years is not working now.
One more time:
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Then there is the problem of the wrong tax rate charged by eBay/PayPal/Pitney Bowes on some postage labels.,
This issue was first raised in January. Yes January!
How long does it take for a manager somewhere to look at the situation, analyze it and identify the problem?
January!
One more following the announcement by eBay-Canada that shipping supplies wiil be available in Canadian dollars.
Please take a look at this thread;
.. and let us have your comments.
@pierrelebel wrote:
Good morning Raphael.
Here is an updated copy of my post from two weeks ago:
Good morning Raphael.
As you stated above the issue with email marketing for my eBay store (on eBay.ca) has not yet been solved.
It has been going on for twenty-five days.
Why does it take eBay so long to identify a technical issue, correct it and advise the member accordingly.
Can you imagine you having a problem with your cable, your internet, your phone, your hydro, or any other service and not getting a reply and solution after eleven days.
And you are raising the monthly cost of having an eBay store by 25%!
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Many Canadian sellers here are getting tired of hearing excuses why technical problems are not identified and corrected promptly. I am one of them.
==========================================================================================
Three weeks later, I have not yet heard from eBay about the email marketing problem. Tried it again yesterday - same result - "Failed" with no explanation as to why something that has worked for more than ten years is not working now.
One more time:
That is NOT the type of service eBay should provide to its members. You guys can so better than that. You guys must do better than that.
Hi Pierre,
This is still with the Selling team. I have asked for an update.
@pierrelebel wrote:
Then there is the problem of the wrong tax rate charged by eBay/PayPal/Pitney Bowes on some postage labels.,
This issue was first raised in January. Yes January!
How long does it take for a manager somewhere to look at the situation, analyze it and identify the problem?
January!
Not going to dispute that the silence from PayPal and PB on this is concerning, but aside from passing the report over to 2 companies that aren't my own, my hands are tied on this one.
@pierrelebel wrote:
One more following the announcement by eBay-Canada that shipping supplies wiil be available in Canadian dollars.
Please take a look at this thread;
.. and let us have your comments.
Happy to answer any questions as best as I can, but from the thread you linked to, I'm unsure of what you want me to comment on.
@pocomocomputing wrote:
Regarding eBay listing counters, the actual counter that shows at the bottom on a listing when viewed by a buyer.
The counter had issues starting last fall and was left justified and not centered on the listing page and then it disappeared completely from the listing page.
This started around the time the eBay Beta Seller Hub and the new listing tool was introduced. The new listing tool does not have a counter option. The old Sell Your Item tool does but even when selected from Add or Remove options and a counter type selected (Basic), the counter does not show.
What is the official status of the counter option?
Hi pocomo,
Good question, I'll have to dig around to figure out where to get that answer. For now I would say that the buyer-visible counter is far from material in a listing's performance and that it disappearing is low to no impact on anyone's sales.
@pocomocomputing wrote:
raphael@ebay.com wrote:
@pierrelebel wrote:
One more following the announcement by eBay-Canada that shipping supplies wiil be available in Canadian dollars.
Please take a look at this thread;
.. and let us have your comments.
Happy to answer any questions as best as I can, but from the thread you linked to, I'm unsure of what you want me to comment on.
Obviously, the pricing of the eBay supplies is very high.
Also the question on whether there will be import charges upon delivery. Who will be the shipping carrier?
The carrier is USPS/Canada Post, with the corresponding importing implications.
"The carrier is USPS/Canada Post, with the corresponding importing implications."
OK - So Canadian sellers purchasing these items will have to pay tax (GST/HST) and $9.95 handling fee to Canada Post upon receipt.
Why not mention it clearly in the listing?
The announcement stated listings in Canadian dollars. Yet I see listings in US$ (which means Canadians will pay 2.5% more for PayPal conversion fee).
Why US$ when the announcements states Cdn$ ?
Featured Posts
