Hello Canadian eBayers,
Welcome to our weekly chat. Feel free to post your questions and comments at your convenience, we will join you at 1 PM Eastern. See you then!
@gordandjazz wrote:
Hi there!
Why is our monthly limit decreasing in value? Last month it was up to 5 items or $400, this month is up to 5 items and $300.
We haven't sell anything since July. We don't have any recent history of bad transactions. How can we increase our selling limit if there is a constant non-explained decrease in it? How can we sell anything when we can't list larger # of items and when we can expect that our items are not easily visible to buyers?
Our story that preceded to selling limit is following:
We sold during last Christmas Season 3 items. Two of them went to Russia, one went to Ukraine. We sent them with Canada post small surface package, because customers requested the cheapest way possible. We had receipts that clearly showed a) Russian and Ukraine post codes, b) date of shipping and c) place which we shipped from, but not tracking numbers, only because small packet doesn't have a tracking #. If buyers wanted one, shipping price would be significantly higher and they didn't want to pay unnecessary expense.
It appears that buyer from Russia, who bought 2 items, knew how to cheat! That person acted dishonestly and unfairly from the beginning! First, buyer requested surface-small package and then before even 3 weeks ended (which is ridiculous, everybody knows that through the Christmas Season shipping takes forever, especially surface!!!) opened 2 cases for 2 non-received items against us! The buyer clearly knew the importance of tracking # and constantly kept asking us for the tracking #, pretended it didn't know about it's own request for the surface small package,....Of course, we didn't have a tracking #.
When the buyer from Ukraine saw how naive we were it took advantage of us as well! Our explanation that it is Christmas, packages take time, that their counters were at the beginning of the war, that they asked for surface shipping and small package, did not help! We let the cases closed by it's self giving more time for the items to arrive, and we pleaded for understanding, but e-bay took that against us. We now had 3 cases closed to our disadvantage!
E-bay gave money back to those people, plus awarded them with free shipping that we paid for it and punished us! We now have limit of selling.Please, advice us what to do and how to solve this.
Thank you!
Hello gordanjazz,
This is something you should take to Customer Support, we don't usually handle these issues during our weekly chats.
Thanks!
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