K!~~_7.JPG "bunbar"){kind=avatar}
Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- Unable to add notes to items in My eBay
- Followers list not displaying properly
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Best Offer on listings that didn't have it in the first place (need examples)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@rose-dee wrote:
Raphael, could you please comment on what eBay is doing to ensure the eBay site is displayed as "secure" for all users?
See this string for what has come to the attention recently of some sellers:
Although this subject was just mentioned on Seller Central, there have been warnings to site owners for several months now (I got a couple myself, as I own a website). Please tell us that eBay is well aware of this change being implemented by Google and aware of the upcoming deadline to take action, and confirm when eBay will be dealing with it.
This is not a minor issue -- it's the kind of thing that will scare off buyers before they even enter the site.
Hi rose-dee,
Chrome has a history of being a bit more anal with security warnings than other browsers. Of course, this isn't a bad thing, but one has to understand how SSL certification works and what it means when a specific page is deemed not private. Only when a user exchanges sensitive information with the server would there be a risk that a 3rd party with ill intent could intercept that sensitive information. When I say exchange information, I mean both the user sending data (for example, your username and password) or the server sending information (for example, displaying information on your screen).
As an eBay user, you only exchange sensitive information with the eBay servers when you log in. In any other stage of your interaction with the eBay site, we safeguard your information (your name and address, as well as those of your trading partners, only appear on secure pages). You can verify this yourself, but here is an example, the login page:
With that said, I'm not familiar with new requirements from Google when it comes to security certification, so I have sent emails to a few colleagues, hoping they can help me reach someone who can speak to our readiness in that regard.
@bunbar wrote:
I’m having a problem with invoices I’m printing with multiple items on it, If I sell 3 items and print the invoice, it will only print with one item on it. (Not all just a few) but it’s hard to make sure I’m sending the right items if I can’t check them off. This is only in the past week or so
Hi bunbar,
Would you be able to share an example of order number that this happened with?
@snoopwiz wrote:
Hi Raphael. Hope all is well.
Update on shipping supplies promo for Canadian Sellers?
Most recent coupon expires in 10 days.
Do I let it go to waste?
Buy 37 cent boxes for $2.00 each?
With all respect, it has only been how long since this ill-thought out program was introduced?
Hi snoopwiz,
I'm unsure of what you're expecting me to respond here. If I took your post at face value, I'd say I'm not here to tell you what you should do with your coupon - it's your coupon, you are free to use it or not, and that the program was launched in Q2 (April). If I read between the lines however, my response would be different, because I really don't think you are speaking with all due respect. Need I remind you that I, along with any other eBay employees that may participate in these sessions, come here to help you with issues that you would otherwise be unable to address? Please keep that front of mind going forward. Thanks.
To answer your request for an update, while we don't have any announcement to make yet on a Canadian program, there will soon be a new listing available on the current shipping supplies store, priced at CAD $37 with free shipping from the US and that will include some of our more popular items (tape, poly envelopes and boxes). This new bundle will make eBay shipping supplies available to Canadian sellers with a Basic store without forcing them to add much of their own money to the coupon value.
Hi Raphael, I was the original OP who brought this up. I was concerned at first for myself and then did some research and with that I am aware that all is OK. I have a little computer knowledge so I am OK with how it looks for now for me.
However where my concern lies is the millions of buyers who use google chrome coming across this in Jan 2017 and thinking that it is not secure and not buying on ebay because of that. It is all about the buyers, if we have no or less buyers, that is an issue.
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