eBay

rep97 · ‎01-30-2014

Ok I sold a phone and listed the item as new in its original packaging. When this person bought it they realized it was not a unlocked phone and left a negative feedback because I didn't mention it in the description. This is obviously a bogus claim. What can I do?

captivatemedia · ‎01-30-2014

You didn't list it as new though, it clearly says Used for 1 month.

I think the buyer assumed it was unlocked because you did not state which carrier(s) it is locked to.

Chris

tobyshitzu · ‎01-30-2014

That phone is easy to unlock, you can buy a code on ebay for <$5. You could point that out to the buyer and hope he'd revise the feedback. not that I like giving in to buyers like that, but you could offer to refund him the cost of the unlock code if he'll revise the feedback if you really want it gone

femmefan1946 · ‎01-30-2014

Your digital items cannot be sold on the regular eBay site. You have to put them in the Classified section on eBaydotCOM.

rep97 · ‎01-31-2014

Captivatemedia: It says 'New' in the title.

tobyshitzu · ‎01-31-2014

You could try calling ebay's call center. they have been removing more fb lately. its possible this would qualify with the buyer mentioning something that was not included with the listing. Expect it to be a frustrating call, some have reported calling over and over spending hours to eventually be successful getting one removed. others have had an easier time

i*m-still-here · ‎01-31-2014

Take it as a lesson and be very very careful with your listings in the future.

Make sure that you put ALL details into your listings that someone might care about and think carefully about that because getting an Item Not As Described is a real .

Then, trash this id and start a new one.

Buy a few thing and get some FB with your new id and then try again.

captivatemedia · ‎01-31-2014

@rep97 wrote:
Captivatemedia: It says 'New' in the title.

It doesn't matter what is in the title, you put in the description that it has been used for 1 month.

By definition, that makes the item not new. I would highly recommend against doing this in the future.

If there is ANY question about whether something is new, list it as used. You will regret it if you don't eventually.

Under commit, and over deliver, and you will keep your customers happy.

patken123 · ‎01-31-2014

Excellent advice,I bought a cordless phone that was advertised as used /new condition,when I received it was exactly as advertised but I felt like I stole it since the condition was almost brand new,perfect case of under commit,over deliver.