I have filed the support request on 11th. On 12th, 15th and 17th I got this email:
Thank you for writing to eBay Canada's Customer Support Team. Your
question is very important to us and will be treated with our full
attention. We understand the need to get your question answered quickly.
To that end, we will strive to respond to you within 24 hours after
receiving your email. However, there may be times when it will take up
to 72 hours for you to receive a response.
The purpose of this email is to acknowledge that we have received your
email. It is not necessary for you to resend your original email message
to us.
Thank you for your cooperation and assistance.
Regards,
eBay Canada Customer Support
Wonder what eBay is doing with this problem and how it generates these useless emails, but I speculate everytime someone opens my message it sends me this email and since they have no answer to that it's status keeps being open. It's way past 24 hours, even way past 72 hours. Maybe they think that everytime they send this email, it resets the 72hrs clock ...
It's a simple problem. Also happens to me occasionally and when I mistakenly overcharge the customer, I log to PayPal and refund the difference and pay more attention for a while so it does not happen very often.
eBay is ridiculously ignorant company. I wonder how do they stay in business and how do they stay so popular.